concierge
News
Hotel Catey-winning concierge Alan Noone joins the Stafford London
16 December 2021 by Emma Lake
The Stafford London has appointed Hotel Catey award winner Alan Noone to be its executive head concierge.
Hotel News
Is this the death of the old-style concierge?
01 December 2021 by Rosalind Mullen
Friendly face, sage dispenser of local knowledge or even confidant, the concierge is the time-honoured go-to for guests. But digitisation has taken over the practical side of the job, so how has the role changed, asks Rosalind Mullen
News
Cadogan hotel’s Toru Machida appointed president of the Golden Keys Society
03 August 2021 by Katherine Price
News
Corporate Receptionist of the Year 2020 open for entries
14 January 2020 by Andrew Andronicou
Hotel
Sponsored article: Corporate Receptionist of the Year open for entries
01 February 2019 by News Desk
Technology
Secret service: how to use chatbots and AI to run your business
For many people, artificial intelligence (AI) conjures up an image of scary humanoid robots taking over the world. But for a growing number of hoteliers, AI's increasing sophistication and ability to crunch through huge amounts of data, learning as it goes, is not so much scary as game-changing."
19 February 2018 by Elly Earls
Hotel
MVP Golden Keys Concierge winners revealed
12 October 2017
In-Depth
Brits abroad: Austen Spooner
07 April 2017
by Janet Harmer