Guests
Hotel
Losing the plot: the weird and wonderful things left behind in hotel rooms
14 July 2023 by Jungmin Seo
From false teeth to blow-up dolls, the hardworking housekeepers of the UK’s hotels have had to deal with some very strange lost property. Jungmin Seo sees what they’ve found
Advice
How to… improve the guest experience
26 July 2019 by News Desk
The UK's casual dining sector is at crisis point. If brands want to thrive, they need to take a fresh look at their guest experience