Staff shortages are damaging customer experience

24 November 2021 by

The cracks caused by staff shortages are really beginning to show, according to new consumer and hospitality staff research by KAM Media for pointOne, which reveals that customer experience, particularly in QSR, is being damaged by the current crisis.


Operators want to see technology innovations continue beyond pandemic

18 May 2021 by

Contactless payments, online booking systems and the Eat Out to Help Out scheme are the innovations the hospitality sector wants to keep going forward following the pandemic, according to new research.

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


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