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Finalists revealed for Young Chef Young Waiter and Young Mixologist England 2024

11 April 2024 by

Twelve finalists have been announced for the 2024 Young Chef Young Waiter and Young Mixologist (YYY) England competition.

In-Depth

‘The most exciting chapter is still to come’

29 February 2024 by

AI is transforming hospitality operations with tools to communicate with customers, collect data and help adapt to fluctuation, says Jordan Foord

Scott Crowe wins 2024 Gold Service Scholarship News

Scott Crowe wins 2024 Gold Service Scholarship

05 February 2024 by
Secrets of service: Invisible strategies to influence guest experience Business

Secrets of service: Invisible strategies to influence guest experience

01 February 2024 by
Pathways: Daniel Joseph Serra, head of entertainment, Karen’s Diner People

Pathways: Daniel Joseph Serra, head of entertainment, Karen’s Diner

21 July 2023 by
Emma Underwood finds joy in the perfect service Restaurant News

Emma Underwood finds joy in the perfect service

09 August 2022 by

How to fillet a Dover sole Restaurant News

How to fillet a Dover sole

31 March 2022 by

To mark its 10th anniversary, the Gold Service Scholarship has produced a series of masterclasses in[...]

Inside track: Cuba would be a hospitality dream if only it had better service, says Robin Hutson News

Inside track: Cuba would be a hospitality dream if only it had better service, says Robin Hutson

15 March 2022 by

Cuba’s sun, sea, sand and fabulous fishing would be a hospitality dream if only a guest[...]

Gold Service Scholarship masterclass: how to prepare fresh fruit Restaurant News

Gold Service Scholarship masterclass: how to prepare fresh fruit

03 March 2022 by

To mark its 10th anniversary, the Gold Service Scholarship has produced a series of masterclasses in[...]

Guard against downtime with maintenance plans and leasing contracts Products

Guard against downtime with maintenance plans and leasing contracts

21 February 2022 by

As coronavirus has proven, anything can happen, so operators would be wise to future-proof their businesses[...]

Business

How to deal with grumpy guests

We all know how Covid has affected people, but hospitality staff have found they are bearing the brunt of that frustration when dealing with disgruntled guests. Rosalind Mullen talks to operators about their experiences and looks at ways to diffuse customer rage"

04 January 2022 by
Viewpoint: we must learn lessons from Europe to improve hospitality’s staffing crisis Business

Viewpoint: we must learn lessons from Europe to improve hospitality’s staffing crisis

16 December 2021
by

Hospitality work is taken more seriously on the continent, so the UK must adopt a new attitude if we are to keep going, says Vlad Krupa.

Is this the death of the old-style concierge? Hotel News

Is this the death of the old-style concierge?

01 December 2021
by

Friendly face, sage dispenser of local knowledge or even confidant, the concierge is the time-honoured go-to for guests. But digitisation has taken over the practical side of the job, so how has the role changed, asks Rosalind Mullen

News

Inside track: hotel owners, put yourself in your guests’ shoes – please, asks Wendy Bartlett

28 September 2021 by

When deciding what to write for this column, I always think about what others may be[...]

How to put relationship building at the heart of service People

How to put relationship building at the heart of service

08 July 2021 by

When you are working within the restrictions of the pandemic, extra effort has to be made[...]

Robin Hutson asks who wants to be a waiter now? In-Depth

Robin Hutson asks who wants to be a waiter now?

11 May 2021 by

From classic French-style service in the 1970s to casual European waiters in the 1990s, Robin Hutson[...]

Video: Silvano Giraldin and Sergio Rebecchi say service will be the key to success post-pandemic News

Video: Silvano Giraldin and Sergio Rebecchi say service will be the key to success post-pandemic

12 February 2021 by

Service will be the differentiating factor in the success of a hospitality business as the industry[...]

Hotel

Health and wealth: how will hotels deliver luxury after lockdown?

As hotels start to grapple with the practicalities of reopening safely in the wake of Covid-19, the big question is how the five-star market will deliver a luxury product – and what will their customers now expect? Rosalind Mullen reports "

19 June 2020 by
Electrolux Professional launches AR app for contact-free maintenance Products

Electrolux Professional launches AR app for contact-free maintenance

15 June 2020
by

Electrolux Professional has launched an augmented reality (AR) app to help customers complete service and maintenance tasks on its professional foodservice equipment.

Winterhalter commits to supporting vital sectors during Covid-19 Products

Winterhalter commits to supporting vital sectors during Covid-19

08 April 2020
by

Warewash manufacturer Winterhalter has confirmed that it will continue to offer both service and sales to support vital industries and sites during the Covid-19 crisis.

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

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