Service

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Video: Silvano Giraldin and Sergio Rebecchi say service will be the key to success post-pandemic

12 February 2021 by

Service will be the differentiating factor in the success of a hospitality business as the industry emerges from lockdown, according to two front of house titans.

Hotel

Health and wealth: how will hotels deliver luxury after lockdown?

19 June 2020 by

As hotels start to grapple with the practicalities of reopening safely in the wake of Covid-19, the big question is how the five-star market will deliver a luxury product – and what will their customers now expect? Rosalind Mullen reports

Viewpoint: service isn't a science, it's an art In-Depth

Viewpoint: service isn't a science, it's an art

04 December 2018 by

The Caterer's 40 trends: service Trends

The Caterer's 40 trends: service

22 April 2018 by

Secret service: how to use chatbots and AI to run your business Technology

Secret service: how to use chatbots and AI to run your business

19 February 2018 by

For many people, artificial intelligence (AI) conjures up an image of scary humanoid robots taking over[...]

Viewpoint: Man vs machine In-Depth

Viewpoint: Man vs machine

13 February 2018 by

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

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