Service

Service will be the differentiating factor in the success of a hospitality business as the industry emerges from lockdown, according to two front of house titans.

As hotels start to grapple with the practicalities of reopening safely in the wake of Covid-19, the big question is how the five-star market will deliver a luxury product – and what will their customers now expect? Rosalind Mullen reports

For many people, artificial intelligence (AI) conjures up an image of scary humanoid robots taking over the world. But for a growing number of hoteliers, AI's increasing sophistication and ability to crunch through huge amounts of data, learning as it[...]