Staffing

The UK’s immigration system is “not working effectively for businesses” as restaurants, hotels and pubs continue to struggle with staff shortages, UKHospitality has warned.

Liz Flynn, people director at London pub group Cubitt House, has warned operators to avoid the temptation to “overpromote managers” to aid retention.

Listening and considering everyone’s point of view is so important if you want to grow and progress together as a company, says Sarah Brewster

Labour shortages at Britain’s top managed hospitality groups may be starting to ease, but rising wage bills are piling more pressure on some fragile businesses.