Viewpoint
Viewpoint: how does your hotel stand out?
Keeping one step ahead can mean thinking about what your guests expect and embracing what makes you different, says Penny Brown
Viewpoint: Finding the path from purpose to profit
From promises of ‘doing good’ to B-Corp status, Hawksmoor has embraced the corporate advantage of sustainability, says Will Beckett
Viewpoint: Staff retention starts from the ground up
If you understand what your staff want, you will discover how to keep them in a[...]
Viewpoint: When it comes to efficiency, you sometimes have to spend to save
A gentle touch is often needed when heating and insulating ancient buildings, says Giles Fuchs, owner[...]
Viewpoint: Add a little extra to hospitality packages
People are looking to make the most of their time off, so it pays to think[...]
Viewpoint: Why apprenticeships work at any age
There is value in apprenticeships for the over-50s, with opportunities in the hospitality sector for workers[...]
Viewpoint: Fundamental changes are needed for hospitality’s future
A grand plan is needed, from focusing on local suppliers to avoiding staff burnout and negotiating rent on sites, says Craig Goslin"
Viewpoint: Strong domestic brands are revitalising UK stays
Even though global travel restrictions have been lifted, the strength of the UK market still makes it a first choice for many, says Ben Harper
How can you define hospitality? The expression of love for a stranger
A moment of generosity at the Back to the Floor event clarified for Nicholas Dickinson why he holds his career in hospitality so dear
Viewpoint: how hoteliers can survive and thrive
Now is the time to throw off the restrictions of the past two years and concentrate[...]
Attracting talent in hospitality means offering your staff a chance to succeed
Hospitality is about people, including staff who need to have the right tools for a successful[...]
Viewpoint: we must learn lessons from Europe to improve hospitality’s staffing crisis
Hospitality work is taken more seriously on the continent, so the UK must adopt a new[...]
Viewpoint: Let’s be braver in 2022, says James B Clarke
Hoteliers are going to need to be bolder and better if they’re to make it through[...]
Viewpoint: Making hay while the sun shines could pre-empt even darker times ahead, says Will Smith
The window of strong consumer demand won’t last forever, and piling more pressure onto staff just stores up trouble, says Will Smith."
Viewpoint: words are just greenwash – take action, says Juliane Caillouette-Noble of the SRA
The Sustainable Restaurant Association’s free resource for businesses will act as a focus and exchange of ideas for those tasked with making the real changes – the hospitality staff, says Juliane Caillouette Noble
Viewpoint: Hospitality must take mental health seriously, says Philip Addison
The industry has a poor reputation for supporting its staff, but a small amount of training can go a long way.
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