This year’s sustainable hotel of the year, Cedar Manor hotel in Windermere, has just 10 bedrooms, a 22-cover restaurant and 10 members of staff alongside owners Caroline and Jonathan Kaye. But what the team has ... Read more
Lindsay Southward joined Malmaison in 2013 with the aim of making people part of the management agenda. Five years on, she is the first people and development representative – and only woman – to sit on the exe ... Read more
It was an exceptional year for entries for the Revenue Manager of the Year, but in a remarkable field Amy Ayers stood out for her resourcefulness, dedication and ambition, both for Holiday Inn Winchester and fo ... Read more
Xiaomin (Min) Sun joined the 85-bedroom Southampton Harbour Hotel & Spa as front office manager before its August 2017 opening, with responsibility for preparing a team of 15 receptionists and concierge staff.
The spa and health club department may not be the largest within Hand Picked Hotels’ portfolio of 20 country house properties, but it certainly punches above its weight in terms of its contribution to overall g ... Read more
As food and beverage manager of the Seren Collection, Alice Bussi oversees Coast restaurant in Saundersfoot, Pembrokeshire; Beach House restaurant in Oxwich Bay, Swansea; and the food and beverage outlets at th ... Read more
Fernanda Telatin Lewis, executive head housekeeper of the Goring in Belgravia, London, is responsible for 69 luxurious suites and rooms in one of the finest examples of a traditional hotel in London.
Affectionately known as ‘Big John’ to his team, John Andrews, head concierge at the five-red-AA-star, 69-bedroom Goring hotel in London, is described by managing director David Morgan-Hewitt as “knowing London ... Read more
A hotel restaurant manager can be the glue that holds an entire team together, maintaining calm behind the scenes and offering warmth to customers on the front line – so it was no surprise that Leni Miras won t ... Read more
On 6 June, 120 firefighters were called to the Mandarin Oriental Hyde Park London in Knightsbridge to tackle a fire in the inner courtyard. Thanks to the hotel team’s training, the entire building was evacuated ... Read more
The judges celebrated many of the ways that Robert Bates proved himself worthy of this year’s award, but one summed it up when they described him as a “true hotel chef”. Bates has taken the Belfry and made mark ... Read more
When Adam Smith took over the kitchens of Coworth Park in Ascot, Berkshire, he was praised by general manager Zoe Jenkins as “one of the UK’s most talented chefs” – and with good reason. Michel Roux Sr had alre ... Read more
When Jonathan Slater announced that he was stepping down as managing director of the five-AA-star, 80-bedroom Chester Grosvenor hotel in March 2015 after more than 30 years in the role, it was widely assumed th ... Read more
The 133-bedroom Hotel Football opened in 2015. It sits opposite Old Trafford football stadium in Manchester and was the brainchild of class of ‘92 footballers Ryan Giggs, Paul Scholes, Gary Neville, Phil Nevill ... Read more