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How to personalise the booking experience

The more personal the booking experience, the more valued the guest feels. So how can you capture someone’s likes and dislikes without having to hassle them for information? Elly Earls finds out Read more

TripAdvisor launches new paid premium subscription services for hotels and restaurants

Travel review website TripAdvisor has launched two new subscription services for hotels and restaurants to help them manage their presence on the site. Read more

Michelin acquires Restaurantes.com

Michelin has consolidated its position in the European online restaurant booking market with the acquisition of Spanish firm Restaurantes.com. Read more

Booking direct to be key trend for 2017, according to Choice Hotels Europe

Choice Hotels Europe, which operates the Ascend, Clarion Collection, Quality and Comfort brands, expects the main industry trend for 2017 will be a rise in direct bookings. Read more

Restaurants warned to watch out for fake reviewer

Restaurants up and down the country have been warned look out for a fake reviewer posing as a media executive in order to obtain free meals. Read more

Bermondsey Square hotel launches Airbnb concept Bermondsey SquAIR

In a bid to get closer to Airbnb guests, Bermondsey Square hotel in Southwark, London, is offering a variety of services for owners of apartments who are renting out their properties via the online service. Read more

Hotels should embrace OTAs as affordable marketing tools, says business expert

The perception that online travel agents are “horrendously expensive” is false and they should be embraced by hoteliers, a business expert says. Read more

OpenTable launches multi-language international booking service

Online booking service OpenTable has just launched a multi-language global service that will enable diners to make restaurant reservations around the world in their mother tongue. Read more

Café owner boosts business by advertising ‘worst’ salad review on TripAdvisor

A Belfast restaurant is having the last laugh after turning a negative review it received on TripAdvisor to its advantage. Read more

Richard Harden launches private room search site

Richard Harden, one of the co-founders of the Harden’s restaurant guide, has launched a new website designed to help consumers find the ideal private room or function space as quickly as possible. Read more

Warning over fake positive online reviews

Marketing professionals have been warned not to write or commission fake positive online reviews, and that doing so risks civil or even criminal action. Read more

Glh hotels launches Choose Your Own Room site

Guests booking into properties belonging to Glh hotels will be able to first select a specific room, following the launch of a new booking service. Read more

Donald Trump hotels removed from UK hotel booking site

UK hotel booking site EarnAway is to remove all Trump hotels from its website. Read more

BBC to remove chef recipes from website

More than 11,000 recipes are to be removed from the BBC website as part of a review of the corporation’s online services. Read more

Majority of British consumers unaware they could overpay by booking through OTAs

Three quarters of British consumers are unaware that they will now overpay for a hotel stay by booking through online travel agents (OTAs). Read more

Brands can no longer afford to be labels, warns Pig hotels director

David Elton, director of the Lime Wood Group and Home Grown Hotels and one of the co-founders of the Pig hotel concept, has warned that brands can no longer afford to be just labels. Read more

Mobile drives ‘restaurant near me’ searches 7,200% in five years, says Google

Almost two thirds of internet searches within the restaurant category are now coming from mobile devices, according to Google. Moreover searches for “restaurants near me” have grown 7,200% in the past five year ... Read more