Some of the biggest online hotel booking sites, including Expedia, Booking.com and Trivago, have been the subject of enforcement action due to serious concerns around pressure selling, misleading discount claim ... Read more
Online travel agents offer a convenient revenue stream but, as hotels are discovering, at a cost – that guests are ignoring direct bookings in favour of the hotel that appears at the top of their search results ... Read more
It was all about the guest at The Caterer’s Digital Summit this year, as hospitality’s sharpest technology experts shared business-boosting ideas on everything from gameification to user-friendly websites and t ... Read more
Concern among hoteliers at the power exercised by online travel agents (OTAs) is to be the subject of a series of nationwide forum hosted by UKHospitality and the Competition and Mergers Authority (CMA).
Chatbots and artificial intelligence can work away behind the scenes – booking tables, acting as online concierges, setting room rates – leaving operators with more time to spend on good, old-fashioned human in ... Read more
The majority of hotel booking sites have said that they will cooperate with the investigation by the Competition and Markets Authority (CMA) into the accuracy and transparency of hotel booking sites.