To be successful in hospitality, we have to delight guests and create memorable experiences. So why is there a misconception that we don’t need to pay attention to extended-stay guests, asks John Wagner
With the new year well under way, Nicholas Northam, managing director for the UK at Interstate Europe Hotels & Resorts, says the hotel industry must innovate if it’s to adapt to today’s turbulent times
The London Steakhouse Company founder talks to James Stagg about how his business was resurrected over a cigarette and a handshake with Marco Pierre White My father was a lawyer, and I was always going to be a ... Read more
The combination of a high demand for staff and low unemployment equals an increasingly small pool of workers – so, asks Martin-Christian Kent, executive director at People 1st, how can we tempt them?