Webinar: AI - building trust in the workplace
AI – building trust in the workplace
Helping teams adopt AI with confidence, not concern
The Caterer’s AI – Building Trust in the Workplace webinar is a free online event that will discuss how hospitality operators can successfully adopt artificial intelligence (AI) whilst prioritising trust and transparency across the business.
What is it about?
Hospitality workers – like many others across frontline industries – are increasingly turning to artificial intelligence to boost efficiency, streamline daily tasks and reclaim valuable working time. From in-house scheduling technology to task assistants such as Co-Pilot and ChatGPT, AI is quickly becoming a natural part of everyday workflows.
Deputy’s latest research shows that despite this sharp rise in adoption, one theme remains clear: human connection still defines the hospitality experience. Workers consistently emphasise that warmth, empathy and personal care simply can’t be replicated by machines.
The rise of AI brings a mix of optimism and uncertainty. Many hospitality workers remain concerned about what increased automation could mean for their job security, even as they acknowledge the benefits technology brings to their roles.
As AI continues to reshape frontline workplaces, understanding both the opportunities and the risks is essential. Using data from Deputy’s Better Together global report, alongside HR experts, this webinar will share tips on how to keep your frontline workers happy and engaged when rolling out AI tools, ensuring trust is at the forefront of adoption.
| Register to attend | View the agenda |
What you will learn
Join this webinar to hear from leading experts on how to build responsible, human-centred approach to technology in your organisation and to learn:
· Practical ways frontline teams are using AI in their hospitality roles and how to use it effectively.
· How to introduce AI tools responsibly: setting clear guidelines, training staff, reducing fear around automation and communicating transparently to build trust and adoption.
· Step-by-step actions to future-proof your workforce, identifying skill gaps and creating AI-readiness plans to strengthen the human elements that enhance the guest experience.
· How to adopt any AI tool with transparency and trust.
Who is it for?
Anyone who is in HR and L&D teams, operational managers, hiring managers and team leads, as well as technology buyers for hospitality businesses.
When?
The AI – Building Trust in the Workplace webinar is a free online event taking place on Wednesday 18 February, from 2pm to 3pm. You will be sent a link to a recording of the webinar after the event.
| Register to attend | View the agenda |
Every industry is turning to AI tools to boost efficiency, streamline tasks and reclaim valuable time. These speakers are experts in their field and will provide a detailed overview of how AI can transform workflows and how you can successfully integrate the technology into your teams.
Featured Speakers
Partner
Agenda
14:00 | Introduction
Caroline Baldwin, deputy editor, The Caterer
14:05 -14:20 | Insights from the Deputy Better Together report
Speaker:
Dan Schawbel, managing partner, Workplace Intelligence
14:20 -15:00 | AI in the Workplace: Managing risk and building confidence
As AI continues to reshape frontline workplaces, understanding both the opportunities and the risks is essential. This session will break down the ethical, operational, and cultural challenges of AI adoption and offer actionable steps for upskilling teams, strengthening trust, and building a responsible, human-centred approach to technology in your organisation.
Speaker:
Martin MacPhail, managing director, 7 Hospitality Management
