Rosalind Mullen

Reporter

Hotel News

Is this the death of the old-style concierge?

01 December 2021 by

Friendly face, sage dispenser of local knowledge or even confidant, the concierge is the time-honoured go-to for guests. But digitisation has taken over the practical side of the job, so how has the role changed, asks Rosalind Mullen

Business

Technology prospectus 2022: Property management for total control

24 November 2021 by

When the going gets tough, it can be tempting to cut back on investment in your property management system, but that could ultimately hurt your business by eliminating an opportunity for boosting operational efficiency. Rosalind Mullen reports.

Why hospitality businesses are signing the social mobility pledge Business

Why hospitality businesses are signing the social mobility pledge

29 July 2021 by

Businesses that facilitate social mobility are not only doing the right thing, they are also tapping[...]

The Best Places to Work in Hospitality 2021 Careers

The Best Places to Work in Hospitality 2021

04 June 2021 by

In what has been a year like no other, The Caterer is celebrating the top 30[...]

What's the solution to hospitality’s staffing crisis? Staffing

What's the solution to hospitality’s staffing crisis?

02 June 2021 by

The double whammy of Covid and Brexit has stripped the industry of some of its best[...]

Lessons on wellbeing in the workplace and retaining hospitality staff People

Lessons on wellbeing in the workplace and retaining hospitality staff

28 May 2021 by

Following a tumultuous year for the industry, speakers at this year’s People Summit drove home the[...]

Practical ways to prepare for Natasha’s Law and lessons learned from the Allergens Webinar Advice

Practical ways to prepare for Natasha’s Law and lessons learned from the Allergens Webinar

15 April 2021

Last month The Caterer’s Allergens Webinar, sponsored by Nutritics, gathered food providers and allergen experts to look at how businesses will manage their compliance with the new legislation from October, from printing ingredients labels to communicating with chefs.

More than managing: RBH on growing its portfolio despite the pandemic Hotel

More than managing: RBH on growing its portfolio despite the pandemic

02 April 2021

Hotel management company RBH has not only weathered the Covid storm, but the pandemic experience of hotel owners has also given the business a powerful new edge that will drive its expansion ambitions.

Red Carnation Hotels' Jonathan Raggett on how the international brand has survived and thrived through lockdown Hotel

Red Carnation Hotels' Jonathan Raggett on how the international brand has survived and thrived through lockdown

17 March 2021 by

Red Carnation’s managing director Jonathan Raggett explains how the global hotel brand has survived and thrived[...]

The return to work: HR experts on how to look after your people Business

The return to work: HR experts on how to look after your people

12 March 2021 by

Whether employees have been furloughed or not, it will be a huge adjustment when they return[...]

Here to stay: why guests are choosing aparthotels in the Covid era Hotel

Here to stay: why guests are choosing aparthotels in the Covid era

19 February 2021 by

The self-contained, long-stay flexibility of aparthotels has arguably enabled operators to better navigate the nightmare of[...]

Keep it in the family: how generations work together in family-run hotels Hotel

Keep it in the family: how generations work together in family-run hotels

12 February 2021 by

Much like everyday family life, a family-run business can operate as one mind, with all members[...]

Technology Prospectus 2021: turn negative reviews into positives Technology

Technology Prospectus 2021: turn negative reviews into positives

11 December 2020

Online reviews can have a significant impact on your hospitality business, but you can now access better tools to manage your reputation and even turn bad feedback to your advantage. The question is, where should you focus your energies?

How operators are planning on coping with Covid over Christmas Business

How operators are planning on coping with Covid over Christmas

08 October 2020

It’s impossible to predict what business will be like this festive season, but it’s certain to be a Christmas like no other. Rosalind Mullen speaks to seven operators who have come up with unique ways to make the most of[...]

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

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