The Landmark London’s Bruna Bedin: “Don’t wait for opportunities to come to you”

How have you progressed at the Landmark London?

I began my journey as a conference and banqueting co-ordinator, assisting the planning office by organising internal events and supporting the team with various tasks. Within eight months of starting, I was promoted to the role of events executive, where I managed my own small-scale events, such as meetings, small weddings and dinners. I then advanced to the position of conference and banqueting manager after a year and a half. In this role, I independently organised and managed larger events, such as week-long conferences, hosting football teams and overseeing large weddings, ensuring the smooth execution of events and maintaining high standards of service delivery. Each step in my career progression has provided me with valuable experience and skills, enabling me to grow and succeed in the hospitality industry.

"Looking back, I realise that stepping out of my comfort zone could have led to valuable learning experiences and personal growth"

What are the biggest challenges you’ve faced working in hospitality?

They often revolve around managing high-pressure situations and meeting diverse customer expectations. Balancing the demands of providing exceptional service while dealing with tight schedules and unexpected issues can be quite challenging. The Landmark London is very supportive in this regard. We have a ‘taskforce teams’ scheme, a non-hierarchical cross-department programme where we all meet monthly for an opportunity to connect, share valuable information and allow our voices to be heard to help to make changes where needed.

Do you have any regrets?

One regret I have is not taking more risks earlier in my career. There were opportunities I hesitated to pursue due to fear of failure or uncertainty. Looking back, I realise that stepping out of my comfort zone could have led to valuable learning experiences and personal growth.

What advice would you give someone starting out in the industry?

Don’t wait for opportunities to come to you – be proactive and seize them. If there is anything that I learned the most in the Landmark London, it’s that our ideas and initiatives matter and make a difference. There are some valuable training opportunities available at the hotel, with dedicated graduate and apprentice programmes allowing for hands-on opportunities for those looking to get the very best training early on in their career.

Who inspires you in the industry?

The strong women comprising our executive committee at the Landmark London. Their leadership, resilience and commitment to excellence serve as a constant motivation. Witnessing their strategic decision-making and collaborative approach highlights the immense strength and capability of women in leadership roles. Their presence reinforces the value of diversity and inclusion, driving me to continuously pursue growth and success.

What are your career goals?

They revolve around continued growth, both personally and professionally, and I truly feel there is no better place than the Landmark London for me to do so. I aim to further develop my skills and expertise in my current role, taking on additional responsibilities and contributing to the success of my team and organisation.