Airbnb pledges to verify all listings by December 2020

07 November 2019 by
Airbnb pledges to verify all listings by December 2020

Airbnb has announced plans to verify each one of its seven million listings by December 2020, in a bid to end host scams.

The decision comes following an investigation by Vice news into fraudster hosts as well as a shooting at a house in California rented through the company, which left five dead.

In a letter to staff Airbnb co-founder Brian Chesky said listings would be checked for the accuracy of photographs, addresses and details as well as quality standards such as cleanliness and safety.

If a listing does not meet standards, Chesky said Airbnb would rebook guests at a new listing of equal or greater value or issue a full refund.

The co-founder added: "Most hosts do a great job, but guests need to feel like Airbnb has their back, and we believe this commitment is a necessary step in giving guests peace of mind."

In response to criticism Airbnb has also launched a 24/7 Neighbour Hotline for those staying in properties booked through the site and increase its analysis of factors that may signpost properties being used for house parties.

TagsHotels and Airbnb
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