The Caterer launches new webinar exploring AI in the workplace

Every industry is turning to AI tools to boost efficiency, streamline tasks and reclaim valuable time. But how can operators help teams adopt AI with confidence?

The Caterer’s expert-led free webinar, AI: Building trust in the workplace, in partnership with workforce management platform Deputy, will discuss how hospitality operators can break down the various challenges of AI adoption, and offer actionable steps for upskilling teams.

Taking place on Wednesday 18 February, confirmed speakers include Dan Schawbel, managing partner at Workplace Intelligence, who will share the insights from the Deputy Better Together report, which highlighted that 57% of hospitality workers use AI in the workplace – the highest of all sectors surveyed for the report, including retail and healthcare.

Schawbel told The Caterer: “As AI continues to move into frontline environments, it should be designed to support workers, not dictate their experience.

"Shift workers recognize the productivity gains AI can bring, but they also want a voice in how these tools are introduced and applied. That creates a pivotal moment for employers to build trust – by communicating openly, investing in skills development, and making sure employees feel confident and included during the transition. The human elements at the heart of frontline work remain irreplaceable, and organizations that balance technological progress with human needs will be better positioned for long-term resilience.”