Yasmin has overseen a full supplier transition following a management change
Age 29
Position Food and beverage manager, Stamford Bridge hotel
Nominator Mark Gregory-White, general manager, Stamford Bridge hotel
Abroza Yasmin has brought a rare mix of commercial acumen and inclusive leadership to her role as food and beverage manager at Stamford Bridge hotel in London, driving both business results and cultural change in a high-pressure, high-profile environment.
With a career that began on the restaurant floor, Yasmin has worked her way up through some of London’s busiest venues, including working at Spanish hotel chain Melia’s ME London hotel, located on the Strand. Her experience spans large-scale events, standalone consultancy and premium hospitality – giving her the versatility now essential in leading both day-to-day hotel operations and matchday service for Chelsea FC, where hospitality tickets reach £600 a head.
In the last year, Yasmin has overseen a full supplier transition following a management change, introducing new menus and wine partners while maintaining F&B sales were delivered ahead of target. She personally visits all temp staff agency providers to ensure statutory adherence as well as a shared cultural alliance with the hotel and football club. Matchday satisfaction has remained above 85%, and new initiatives, including post-match dining for evening fixtures, are projected to boost future revenue and occupancy.
But Yasmin’s impact is broader than numbers. She leads a pioneering F&B work immersion programme for young people with autism, which has already resulted in permanent employment for one student. The scheme is due to be introduced to the hotel’s housekeeping department in the next academic year. She also serves as the hotel’s neurodiversity and safeguarding champion and has embedded inclusive practices into every level of her team’s operations and training.
Grounded, forward-looking and deeply engaged with the community around her, Yasmin is reaching new heights with inclusive hospitality leadership.
What does an Acorn Award mean to you?
“I love my job, and I love what I do. It’s really validating and motivating to see that my passion and hard work has been recognised. It makes me even more passionate and determined to strive to be better and make positive impacts on our hotel and the team.”
How do you get the best out of your team?
“We talk a lot, and I make sure I show, share and listen. Everyone needs to feel part of what we do and feel able to speak up so as to add their value and wisdom.”
What excites you most about hospitality?
“With a better understanding of neurodiversity, I can see how the industry can capitalise on, and welcome people from a fabulously wide range of backgrounds. We have seen and proven that disability need not be a barrier to having and creating a positive experience. We are a better team for it, and I hope this is something that grows.”