Is your tech stack ready for the holidays?

As the scent of mulled wine and gingerbread fills the air, so does the promise of the busiest season for the hospitality sector. While the holidays bring joy and increased foot traffic, they also present a unique challenge: managing peak demand while maintaining a high level of service.

Your front-of-house staff, your chefs, and even your managers are all working overtime. The last thing you want is for clunky tech to slow them down. It’s time to put your tech stack to the test with a holiday readiness checkup, ensuring your technology is not just functional but genuinely supports your team and delights your guests.

From pain points to seamless service

For hospitality professionals, the holiday rush often comes with a handful of common headaches. Longer wait times, miscommunication between the kitchen and front-of-house, and inaccurate sales reports can all tarnish the guest experience. Lightspeed’s suite of ePOS and payments tools is designed to turn these pain points into moments of seamless service.

Here’s how Lightspeed can help you prepare for the busy season:

• Turn tables faster with Tableside. Eliminate trips back and forth to a central till by taking orders and payments directly at the table with an iPhone. This helps you reduce wait times and increase your revenue.

Santo Remedio, three locations in London:  “Tablesides saves at least 30 seconds on each order, with no need to go back and forth.”

• Never miss an order with Order Anywhere. Let your guests order the way they prefer and reorder easily without having to wait to increase transaction volumes.

Fitzbillies, three locations in Cambridge: "We have double-digit growth in spend per transaction from people sitting down and ordering via QR code versus people standing at the counter and ordering. It’s a 20% increase in spend per transaction, which is just incredible."

• Track your performance with Lightspeed Pulse. Stay on top of your business, even when you’re not on-site. Get live sales numbers synced straight from your ePOS to your phone so you can track your business’s performance anytime, anywhere.
• Benchmark your success with Benchmarks & Trends. Curious about how your business is performing compared to others in your area? Lightspeed allows you to compare key metrics with similar businesses, helping you boost efficiency, cut costs, and refine your guest experience.

Mildreds & Mallow, eight locations in London: “With Lightspeed’s Benchmarks & Trends, we don’t have to manually research what competitors are doing anymore. Before, we’d look around just to get a sense of how other restaurants are performing and how they are pricing their items. Now Benchmarks & Trends gives us those insights instantly, and we can rely on real insights and make confident decisions to maximise our success.”