Phil Roker, managing director of Vacherin, and Rhia Harry, research and insights manager at Bidfood, respond to findings from The Caterer’s Business Leaders Survey about how consumers are shaping menus
Our industry is incredibly diverse, and this is mirrored in the needs of consumers. Vacherin specialises in workplace dining in London, looking after the headquarters of businesses from a wide range of sectors, from law and banking to media and technology. Our hospitality offer must reflect the demands of working in high-pressure, fast-paced environments, as well as London’s vibrant food scene.
For us, success lies in working closely in partnership with each client and understanding the needs of their business and employees. It’s not just about keeping abreast of consumer behaviour around food but also understanding workplace patterns and behaviours, and the direction of each business.
Some of our clients – for example those in technology, artificial intelligence and trading – are in rapid growth mode, and for them we need to be agile and innovative to bring their growing, dynamic workforce the best that London has to offer. Flexibility is key. As businesses rapidly expand, they need to flex their workspace commitments, and in these cases we have increasing demand for delivered-in solutions from our central production kitchen. This allows clients to keep fixed overheads to a minimum and we can respond to month-on-month increases in numbers, as well as varied working patterns that may mean the full food offer is not needed every day of the week.
Hospitality is undoubtedly feeling the pinch due to challenges with rising costs. However, since the pandemic one of our main priorities remains enhancing the workplace experience through food, service and events, giving people a reason to visit the office. The market pressures that are pushing up high street prices impact us differently as we are able to be increasingly more competitive on pricing, giving employees even more reason to eat in the office rather than at home or on the high street.
It’s all about tuning into our clients, their business and their people, and delivering what they need.
Exciting global flavours, stacked and loaded dishes, and gut-loving wholefoods are set to dominate menus in 2026, according to our newly released Food and Drink Trends report. It has unveiled the most forward-thinking trends yet, highlighting the tastes, ingredients and experiences set to shape the out-of-home market.
While value, quality and elevated experiences remain important, this year’s insights reveal how emotion is driving dining choices. Eating is not just a physical act but an emotional one, with comfort, tradition and adventure shaping how consumers connect with food and experiences.
Despite pressures from rising operational costs and economic uncertainty, consumers remain eager to explore and experiment. Around half of diners want to try the latest food trends, rising to 65% among 18- to 39-year-olds. For operators, putting food at the heart of the experience remains the most effective way to stand out.
Our research has identified four key behaviours influencing food and drink culture in 2026:
For the first time, as part of our research process, we spoke with 100 top chefs, alongside consumers, to uncover the emerging ingredients set to trend over the next one to two years. The FastForward Flavours trend is about taking sought-after ingredients that can become the hero of the dish, by allowing chefs to use their creative flair to reinvent, premiumise and add a touch of excitement to their menus.
Bold flavours like chilli jam, hot honey, gochujang and caramelised onion add intensity, while miso caramel, salted caramel and pistachio blend indulgence with global flair. Using the results of our research, our development chefs have created recipes showcasing this trend perfectly. For example, our indulgent miso caramel banana split with coconut ice-cream, crunchy nuts and fresh raspberries, or our succulent, Korean-style gochujang beer-can roasted whole chicken.
Wild mushrooms, cauliflower and gut-loving wholefoods champion plant-forward dining, while grass-fed beef and wild-caught salmon underline provenance and quality.
To bring all these insights to life, Bidfood has launched its 2026 Interactive Guide to help operators stay on top of shifting consumer demands and make informed product choices that can be applied directly to their menus.
Photo: PeopleImages/Shutterstock