Sally Beck, general manager of Royal Lancaster London, has been named the 2019 Hotelier of the Year, sponsored by Casna Group. Janet Harmer learns more about an operator who is passionately focused on inspiring her team to run the capital’s happiest hotel
It is just before 8.30am on an October morning when I arrive at the Royal Lancaster London hotel on the northern fringe of Hyde Park to spend the day with Sally Beck, the property’s general manager and newly appointed Hotelier of the Year.
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