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Front of house experts share the secret to stellar service

Awards20 Jul 2023by Katherine Price
From reading the room to empowering teams to enhance the guest experience, here are the secrets of stellar service from the UK’s top front of house professionals

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Events & Awards

The Acorn Awards 2026

The Acorn Awards 2026

Sun Jun 7, 2026
The Acorn Awards, run in association with our headline sponsor CH&Co, recognise 30 of the brightest prospects in the hospitality industry under the age of 30. The awards, known as The Caterer’s 30 under 30, recognise people working in any sector of hospitality. Everybody is welcome to enter – you can nominate yourself or ask a colleague to nominate you and tell us about your achievements.
The Cateys 2026

The Cateys 2026

Tue Jul 7, 2026
The Cateys, held in partnership with Square, returns to JW Marriott Grosvenor House London on Tuesday 7 July 2026 for an unforgettable evening honouring and celebrating exceptional talent and pioneering businesses in hospitality. Start your entry today!
Natural & Organic Food Show

Natural & Organic Food Show

Wed Sep 16, 2026ExCel London
Natural & Organic Food Show showcases the very best in natural, organic, plant-based and free-from food and drink under one roof. Head to Excel London this September where you’ll find new products and ingredients. Featuring over 600 exhibitors, 15,000 buyers, seven keynote theatres, and co-located sister shows including lunch!, National Restaurant, Pub & Bar Show and Artisan Food & Drink Show. Part of the London Food & Drink Festival.
Artisan Food & Drink Show

Artisan Food & Drink Show

Wed Sep 16, 2026ExCel London
Artisan Food & Drink Show is where companies do business. It’s the perfect stage for trend-setters to showcase product launches and buyers to get ahead of the latest trends. Featuring over 600 exhibitors, 15,000 buyers, seven keynote theatres, and co-located sister shows including lunch!, Natural & Organic Food Show, and National Restaurant, Pub & Bar Show. Part of the London Food & Drink Festival.
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The Caterer provides trusted hospitality news, analysis and trends for restaurants, hotels and catering professionals.

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