'Hospitality can change lives': Flavio Carvalho, Covent Garden Hotel

As bar manager at Covent Garden Hotel, Flavio Carvalho has spent more than 15 years in the industry, building a career on connection, consistency and attention to detail. In this latest This is Hospitality conversation, he shares why the smallest gestures often have the biggest impact, how his team shapes a guest-led cocktail menu, and why a simple martini can say more than words ever could.

From industry advice to the story behind the hotel’s popular “martini and fries” pairing, Carvalho offers a grounded and insightful perspective on what it really takes to succeed in hospitality today.