The 2019 Hotelier of the Year Sally Beck has said the industry needs to work on its reputation and engagement with the millennial generation.
The general manager of the Royal Lancaster London hotel was awarded the accolade on Wednesday at a celebratory lunch at the Kimpton Blythswood Square hotel in Glasgow. Speaking at the event, she said that, to many, hospitality is still seen as “a stop gap in a young person’s career” and an industry with “long hours and poor salaries”.
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