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Hotel technology case study: How Sunborn London reduced check-in time by 80% with integrated systems
Simplify daily operations, reduce friction between departments, and give staff more time to focus on the guest experience
This hotel technology case study explores how Sunborn London, the UK’s only luxury yacht hotel, streamlined daily operations by moving to an integrated hospitality technology ecosystem. By connecting PMS, POS, digital guest engagement, and payments, the hotel significantly reduced check-in time while improving cross-department collaboration and service consistency.
Like many hotels, Sunborn London was working with several systems that didn’t always communicate seamlessly. Information had to be re-entered, updates were delayed between departments, and staff spent too much time managing technology instead of focusing on guests.
At Sunborn London, those challenges are intensified by the operating environment. Limited onboard space, multiple departments working in close proximity, and high guest expectations leave little room for inefficiency. When hotel systems don’t align, even small delays can quickly affect the guest experience.
The team’s objective was straightforward: simplify daily hotel operations, reduce friction between departments, and give staff more time to focus on delivering exceptional service.
Integrated hotel technology across PMS, POS, and payments
To address these challenges, Sunborn London transitioned to a fully integrated hotel technology ecosystem with Shiji.
The hotel implemented Daylight PMS, Infrasys POS, Stellaris Digital, and Astral Payments to connect front office, food and beverage, housekeeping, and payments on a single platform.
Rather than operating in silos, teams now work from shared, real-time data, improving communication, coordination, and operational efficiency across the hotel.
Shiji’s connected hospitality technology stack also integrates with established industry platforms including Revinate, SiteMinder, STR Global, Elegant Hotel Collection powered by HotelREZ, Onity, and Smart Hotel. This allows Sunborn London to support operational workflows alongside revenue management and forecasting, without adding complexity for staff.
Key outcomes of integrated hospitality systems
- Over 80% reduction in hotel check-in time, from up to 8 minutes to around 1 minute
- Faster, more accurate food and beverage service through integrated POS and digital ordering
- Real-time housekeeping updates and improved cross-department collaboration
- Secure, PCI-compliant payments across all guest touchpoints
According to Operations Manager Vasilis Giannios: “We reduced check-in time by over 80% with the new system.”
How integrated hospitality systems keep the focus on service
For Sunborn London, the true value of integrated hotel technology lies in making systems less visible to both staff and guests. By reducing the need to manage multiple disconnected platforms, teams can respond more quickly, collaborate more effectively, and focus on delivering consistent, personalised guest experiences.
In a complex operating environment, this integrated approach has created a more efficient and resilient hotel operation, where integrated technology supports people rather than adding complexity.
Read the full hotel technology case study and discover how connected hospitality systems make a measurable difference.
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