Digital concierges, food delivery efficiency and AI revenue management: the best new hospitality technology

Every hospitality site relies on some form of software, whether it’s used to streamline guest communications, speed up ordering and payments, or make back of house operations more efficient.

 

Considering the speed of development and the breadth of apps and programs available, it can be difficult to know what the most recent hospitality technology introductions are.

 

Therefore, we have rounded up the latest and greatest integrations, updates and launches across the hospitality tech stack.

 

Find new hospitality technology options below.

 

Instant hotel guest messaging

Hotel guest communication hub HiJiffy has partnered with Expedia Group to enable hoteliers to stream all guest messages from Expedia directly to their HiJiffy Console. Hoteliers will no longer need to login to Expedia Partner Central to manually manage messages, allowing them to focus on delivering guest experience while saving time and resources spent on managing conversations. Hoteliers can now access the entire conversation history for a property, find individual messages or threads and send messages with attachments. They can also set up alerts for messages before, during and after a stay.

 

Price Pro subscription from £159/month

 

AI agents for all

Property management platform Apaleo has unveiled Agent Hub, the first AI agent marketplace for the hospitality sector. The hub enables hoteliers and tech developers to build and share AI-powered solutions quickly and easily, without being tied down to a particular vendor. Hoteliers can choose the best AI solutions for their specific needs and integrate them without costly system overhauls. The agents can be deployed in hours and their ease of use can help accelerate AI adoption across the industry.

 

Price Subscription, £6.69 per room per month

 

Eliminate food delivery downtime

Deliverect has launched Pulse Sentinel, a feature designed to eliminate unnoticed downtime on food delivery platforms. While desired downtime is intentional and controlled, allowing restaurants to go offline for inventory management, staff shortages or maintenance, undesired downtime is unpredictable and caused by technical glitches, system errors or operational issues. Pulse Sentinel provides consistent visibility through immediate alerts and automatic reopening options, designed to improve uptime and performance.

 

Price Subscription, from £69/month

 

AI-powered room pricing

Access Hospitality’s Guestline has integrated an AI-powered revenue management system (RMS) within its property management system (PMS). Hoteliers can use it to gain greater control over revenue and pricing, as well as access market insights and automation capabilities. The RMS is powered by technology from SHR Group and uses AI to provide live forecasting and automated pricing calculations.

 

Price RMS, from £250/month

 

Connect guests with a digital concierge

Hotel management software RoomRaccoon has partnered with Great Stay App to help hoteliers enhance guest communications. RoomRaccoon users can connect their hotel management system to Great Stay App’s digital concierge, which automates key touchpoints and offers push notifications. For example, hoteliers can automate pre-arrival messages, share booking details and provide guests with access to FAQs and hotel services. Guests can check in from their mobile devices and purchase room upgrades, as well as dining options, spa treatments and other extras directly through the app. The concierge can also share interactive maps, with recommendations for local activities and offers from partner businesses.

 

Price From £130 a month

 

Streamline promotional content

Hotel technology specialist SHR has launched an AI Assistant that automates content creation. The assistant works within its central reservation systems (CRS) and customer relationship management (CRM) platforms to streamline communication for a host of everyday information. It can create multilingual updates, enhance accessibility compliance, such as by generating alt text for images, can write optimised room descriptions and create promotional messaging. The AI Assistant is embedded directly into SHR’s CRS and CRM, eliminating the need for hoteliers to manually rebuild or map reservation descriptions across systems.

 

Price CRS AI Assistant, from £3.85 per hotel, per month, for AI image content