The POS that chose service over bots

In hospitality, service is everything. When the bar is full, the kitchen is under pressure and every second counts, the last thing any team needs is a system that slows them down or support that disappears when they need it most. Yet that is the reality for many: slow responses, automated chatbots and tech that isn’t built for the pace of real service.

 

Dines takes the opposite approach. We may look like a point of sale (POS) on the surface, but behind the scenes we function like a full financial operations team, fully-tailored to you.

Dines’ mission is to serve those who serve, putting service, support and delivery at our core. We built our platform for hospitality, and we built our support around humans. No bots. No queues. No scripts. Just real people who know your set-up, understand how you operate and respond fast.

Our average response time is 60 seconds, handled entirely by UK-based hospitality-trained experts who are available 24/7, 365 days a year to immediately resolve your queries. That commitment is why 98% of customers stay with Dines year after year.

 

Our platform follows the same principle. It stays out the way and keeps service moving even in the most intense environments; including if the network fails. Orders are clear. Payments are fast. Staff pick it up quickly, even on their first shift. Managers get the visibility they need to step in before issues appear.

 

 

And while restaurants and bars are at the heart of what we do, many of the UK’s most forward-thinking food halls and events also rely on Dines to simplify the heavy lifting behind the scenes. These are complex multi-vendor environments where we automate revenue splits with accuracy, removing spreadsheet stress with no payout disputes.

 

Manual reconciliations, reporting and settlements can swallow days of staff time. Dines automates all of that, freeing teams to analyse performance, grow revenue and improve the experience for traders and guests. At venues like Mercato Metropolitano, Dines has eliminated full-time administrative workloads and boosted transaction speeds dramatically.

 

Dines fully manages your tailored set-up, and stays hands-on after launch with tailored reports and ongoing support, acting like an extra member of your team rather than a distant vendor.

 

If Dines can stay calm in complex food hall conditions, everyday restaurants and bars benefit even more. Whether it is a neighbourhood restaurant, a late-night bar or a multi-site operator, the goal is the same: give teams a platform that keeps up with them and support that stands beside them. Real service. Real people. Really fast.

 

If you want a POS and payments partner that treats support as seriously as you treat your guests, visit www.dines.co.uk to book a demo

 

Case study

Mercato Metropolitano partners with Dines to transform food hall operations

 

Food halls are some of the most demanding environments in hospitality. Multiple kitchens, shared bars, peak-time queues and complex vendor settlements create constant operational pressure. In 2025, Mercato Metropolitano chose Dines as its POS and Payments partner across their London sites to streamline service and give every vendor the tools to trade with confidence.

 

Dines removed long-standing operational headaches from day one. The team went live within a morning and were trading by lunchtime on a completely new platform. Speed of service improved dramatically, with order times halved and a 10% uplift in transactions served. Automated settlements, faster payments and bespoke reporting replaced what previously required an entire person’s workload, freeing the team to focus on revenue-driving activities.

 

With real-time insights, intuitive workflows and a system that matches Mercato’s pace of service, staff feel more supported, more in control and better equipped to deliver exceptional guest experiences.

 

Watch their story here: