Bookshop

Caterer-online has teamed up with its sister company, Elsevier Butterworth-Heinemann, to provide an online bookshop of titles for students and practitioners in hospitality, leisure and tourism.

Customers can save 15% off a selection of titles by ordering through the bookshop.

To receive this discount, simply choose from any title listed below, enter the code CATERER404, click through to order, and add your selection to the shopping cart.

Here is a taste of what is on offer through the site:

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The Business of Hotels 4th edition Published in association with *Caterer & Hotelkeeper* Key topic areas: The concept of hotels and hospitality; structure of the hotel market; the hotel and its functions; support activities; people and procedures. Authors: S Medlik - author, consultant, educator and Emeritus Professor, University of Surrey Hayden Ingram - professor, Revans University, director of Clovelly Hotel Consultancy, lecturer, University of Surrey Standard price: £18.99 Offer price: £16.14 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750641150&srccode=CATERER404) ###

	

Escoffier: The Complete Guide to the Art of Modern Cookery An invaluable companion for both amateur and experienced cooks Key topic areas: Sauces; garnishes; soups; hors d'oeuvre; eggs; fish; relevés and entrees of butchers' meat; relevés and entrees of poultry; relevés and entrees of game; composite entrees; cold preparations; roasts; vegetables and farinaceous products; sweets; puddings and desserts; ices; savouries; poached fruits; jams and drinks; menus. Author: Auguste Escoffier Translated by H L Cracknell and R J Kaufman Standard price: £69.99 Offer price: £59.49 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750602880&srccode=CATERER404) ###

	

The Chef's Compendium of Professional Recipes 3rd edition "As textbooks go, it's first rate." - *Caterer & Hotelkeeper* Simplifies and adapts traditional and classic methods to meet the needs and conditions of the busy professional kitchen. Key topic areas: Culinary basics, stocks and sauces; cold preparations; soups; eggs, pasta and rice; fish; meat, poultry and game; vegetables; pastry and sweets; savouries and supplementary breakfast dishes. Authors: Edward Renold - former senior lecturer, the Scottish Hotel School, University of Strathclyde John Fuller - former visiting fellow, Oxford Brookes University Consultant editor: David Foskett Standard price: £23.99 Offer price: £20.39 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750604905&srccode=CATERER404) ###

	

Caterer & Hotelkeeper Guide to the Internet: Getting Your Business Online - Requires no in-depth or technical computer knowledge - Guides the reader through all the basics about the internet Key topic areas: What is the internet; setting up your system; exploring the World Wide Web; e-mail; website marketing; website design; building your own site; professional website design. Authors: David Grant - hotelier and website designer P K McBride - former lecturer in computer programming Standard price: £17.99 Offer price: £15.29 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750648961&srccode=CATERER404) ###

	

Hospitality Sales and Promotion International case studies and examples from companies such as Whitbread, Hilton International and PizzaExpress add practical insight Key topic areas: The marketing plan; organizing a sales office; buyers and customers; face-to-face selling; telephone selling; the shape of things that came - the technology; banqueting sales; direct mail; advertising; in-house promotion; public relations; special events and short-break holidays. Author: Derek Taylor - hotel marketing consultant and former president of the HCIMA Standard price: £18.99 Offer price: £16.14 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750649860&srccode=CATERER404) ###

	

Managing People 2nd edition - A vital resource on managing people, aimed at professionals in hotel and catering Key topic areas: people at work; motivation; negative behaviour; groups and teams; commitment, job satisfaction and empowerment; understanding attitudes; pay is never neutral; organization and authority; some useful techniques; the measurement of labour turnover and labour stability; recruitment and selection; appraisal; grievance and dispute management; personnel administration; labour cost management; hotel and catering labour markets; overtime and labour costs; pay administration; wider issues - pay and hours of work: legal constraints; developing labour strategies. Author: Michael Riley - professor, Department of Management Studies for the Service Sector, University of Surrey Standard price: £18.99 Offer price: £16.14 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750645369&srccode=CATERER404) ###

	

Business Development in Licensed Retailing: A Unit Manager's Guide "Business Development in Licensed Retailing will be a valuable reference for any management development programme." - Tim Martin, non-executive chairman, JD Wetherspoon - A thorough reference guide relevant to students and practitioners - Case studies on JD Wetherspoon, Scottish & Newcastle, Whitbread and Yates Group Key topic areas: Licensed retail management; staff recruitment and selection; working with people; team leadership and motivation; staff retention and turnover; employee development and training; management customer service; managing food production and delivery; finance; labour cost management; marketing; preparing a business plan. Authors: Conrad Lashley - professor of leisure retailing, Centre for Leisure Retailing, Nottingham Business School Guy Lincoln - senior lecturer, School of Tourism and Hospitality, Leeds Metropolitan University Standard price: £19.99 Offer price:£16.99 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750653345&srccode=CATERER404) ###

	

Flight Catering 2nd edition - Fully endorsed by the International Flight Catering Association - Academic and practitioner contributor team provide a practical and user-friendly guide to every aspect the airline industry Key topic areas: The flight catering industry; the air travel market; passenger appetite and behaviour; menu planning and food product strategies; flight catering supply chain and inventory management; flight production facilities and systems planning; flight catering operations and organisation; flight catering information systems; on-board stowage and regeneration; off-loading and recycling; innovation in flight catering. Author: Peter Jones IFCA - professor of Production and Operations Management, University of Surrey Standard price: £30.00 Offer price: £25.50 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750662166&srccode=CATERER404) ###

	

Tourism Management: Managing for Change This book covers the fundamentals of tourism, introducing the following key concepts: - All-in-one guide to the key issues in tourism management for readers new to the subject - Structured treatment mirrors the pattern of tourism courses - Text is supported by a fully interactive companion website packed with extra resources for students and lecturers Key topic areas: Tourism today; tourism's origins and growth; demand; the supply of tourism; transporting tourists; accommodation; tour operating and travel retailing; visitor attractions; the management of tourism; the public sector and tourism; managing visitors and their impacts; the future of tourism. Author: Stephen Page - Scottish Enterprise Forth Valley chair in tourism, University of Stirling Standard price: £19.99 Offer price:£16.99 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750657529&srccode=CATERER404) ###

	

Crisis Management in the Tourism Industry "Holistic, sound and very complete…the book offers plenty of practical ideas and guidelines for a professional crisis management, whether from the academic or the professional point of view. Congratulations." - Professor Dr Peter Keller, director of Swiss Tourism and president of AIEST Key topic areas: Introduction to crisis management; crises' spheres of activity; methods of analysis and prognosis; strategic measures of crisis management; crisis planning and organizational measures; crisis management instruments. Author: Dirk Glaesser - chief, Publications Section, World Tourism Organization Standard price: £35.00 Offer price: £29.75 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750659769&srccode=CATERER404) ###

	

Conferences and Conventions: A Global Industry "Essential reading for anyone interested to learn more about the processes, business models and key success factors that characterise the conference industry. A must for present or potential practitioners." - Mady Keup, chair of the British Association of Conference Destinations - Endorsed by the British Association of Conference Destinations and Association of British Professional Conference Organizers Key topic areas: A global industry; the structure of the conference industry; the economics of conferences and conventions; conference industry marketing activity; conference management: an organizer's perspective; conference management: a venue perspective; a people industry; leading industry organizations; the future of the industry. Author: Tony Rogers - executive director for British Associations of Conference Destinations and Association of British Professional Conference Organisers Standard price: £19.99 Offer price: £16.99 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750657472&srccode=CATERER404) ###

	

Franchising Hospitality Services - Packed with examples from well-known companies such as McDonald's, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, and Domino's Pizza Key topic areas: Franchising organization and debates; history and development; franchising research; entrepreneurs or intrapreneurs; financial fundamentals; franchising at sub-sector level; catering; hotels; licensed retail; travel, trade and transport; the case of McDonald's Restaurants Ltd. Authors: Conrad Lashley (editor) - professor of leisure retailing, Centre for Leisure Retailing, Nottingham Business School Alison Morrison (editor) senior Lecturer, The Scottish Hotel School, University of Strathclyde, UK Standard price: £22.99 Offer price: £19.54 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750647728&srccode=CATERER404) ###

	

Food Safety in the Hospitality Industry - A practical, comprehensive breakdown of safe food-handling practices and application of food safety policies - User-friendly guide to current food safety and hygiene legislation. Vital to all those involved in food handling and preparation Key topic areas: Food legislation, consumers and the hospitality sector; the practical application of food safety; food hazard analysis and due diligence; useful internet addresses. Author: Tim Knowles - senior lecturer in hospitality management, Sheffield Hallam University Standard price: £20.99 Offer price: £17.84 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750653493&srccode=CATERER404) ###

	

Tourism and Hospitality in the 21st Century - A collection of essays by an international team of contributors on the future of tourism and hospitality Key topic areas: Global views; the world of today and tomorrow; world population and standard of living; the future of leisure time; tourism research and theories; hospitality research and theories; forecasting future tourism flows; global regions futures; sectoral futures; hospitality and the tourist of the future; the future of cruising; transport; the future of timesharing; the tourism market place; travel distribution systems; perspectives and thoughts on tour guiding; national tourist offices; public-private partnerships; coastal resorts and climate change. Authors: S Medlik (editor) - author, consultant, educator and Emeritus Professor, University of Surrey Andrew Lockwood (editor) - professor of hospitality management, University of Surrey Standard price: £22.99 Offer price: £19.54 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750656271&srccode=CATERER404) ###

	

Food and Beverage Management Mediabase "A highly innovative approach to the teaching and development of food and beverage skills. The qualitative aspects of food and beverage are always difficult to communicate and the CD-Rom advances this aspect quite considerably." - Sir Rocco Forte, chairman of Rocco Forte Hotels - Ultimate training tool for those involved in teaching and studying hospitality management Key topic areas: Quicktime virtual reality scene of restaurant and bar; restaurant seating plan; menu; directory of tea, coffee and light beverages; wine list; marketing and public relations; production-orientated laboratory. Author: Cailein Gillespie - consultant, author and lecturer in hotel and hospitality management and director of industrial liaison and training at the Scottish Hotel School, University of Strathclyde Standard price: £550.00 Offer price: £467.50 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=0750652098&srccode=CATERER404) ###

	

Classic Patisserie: An A-Z Handbook Endorsed by S G Sender, maitre confiseur patissier, Institut National Agronomique de Grignon "A book for all those who like to be informed about pastries, those who wish to make fine pastries, but above all a book for those who love patisserie." - Giovanni Fontebasso, national chairman, Cookery and Food Association Author: Claude Juillet - lecturer in catering, Newcastle College Standard price: £20.99 Offer price: £17.84 To order and to find out more, [click here](http://books.elsevier.com/hospitality?isbn=075063815X&srccode=CATERER404) ###

	

Understanding the Hospitality Consumer - Discusses the principles and research of consumer behaviour and illustrates how they are used in the hospitality industry today - Includes general industry-wide case studies, as well as specific company case studies Key topic areas:Author: Alistair Williams - principal lecturer and head of the centre for hospitality management and retailing, Leeds Metropolitan University Standard price: £22.99 Offer price: £19.54 To order and to find out more, [click here