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Helping organisations achieve competitive advantage through business and service excellence

04 April 2017


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Is there still a role for state and industry wide quality assessments, do they mean anything to the customer in the era of on-line reviews? Without reviews, would there be a gap in communications to the guests or the possibility that standards will decrease? Without assessments would it be challenging to change perceptions, improve service or effect the direction and the form hospitality businesses take to improve?

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Back to the Floor

07 April 2017

Grosvenor House hotel, London

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Its third time lucky as senior figures from the industry go Back to the Floor for one more evening! This special fundraising dinner will take place at the iconic Grosvenor House Hotel on London’s Park Lane and will see Advisor and Consultant Philip Newman-Hall, Danny Pecorelli of Exclusive Hotels & Venues and Jonathan Raggett of Red Carnation hotels, amongst other stars of the hospitality industry, testing their silver service skills. Guests will be treated to a three course meal, wine and Champagne and have the chance to bid on some very select prizes as they network with a host of notable industry faces. This event is not-to-be-missed so be sure to book today to secure yourself a place!

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HR Forum

24 April 2017

The Dorchester, London

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The HR Forum is a fast paced half day conference packed with insight, tips from the experts and useful information you can apply to your business. The day is a mix of keynote speeches, panel debates and interactive Q&A sessions culminating in a drinks and networking reception to celebrate the Best Places to Work companies in hospitality 2017.

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