Featured events

Upcoming events

HACCC Football Challenge Cup

HACCC Football Challenge Cup

10 September 2017

King’s House Sports Ground, Chiswick

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The HACCC Festival is the largest hospitality football tournament in the country, with some 80 teams from hospitality businesses competing. This year will also see the introduction of a netball tournament, in addition to children’s activities, including face painting and a bouncy castle. The tournament, supported by The Caterer, PJ Search & Selection and the Institute of Hospitality, is the brainchild of Paul Gilley, who has refined the competition to create an event that has engaged many of the industry’s leading brands. So far, teams from Firmdale, IHG, Red Carnation and the Ritz have all registered to play.

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Institute of Hospitality seminar: First impressions - WOW! Investigating the impact of guest service on enquiry conversion

Institute of Hospitality seminar: First impressions - WOW! Investigating the impact of guest service on enquiry conversion

12 September 2017

London

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Last year, between 40% and 60% of hotel room bookings were made online. The rest were made by either email or telephone; with the potential guest or booker interacting directly with a member of your hotel team. With this in mind, how confident are you that this first impression of your business is enough to motivate, inspire or encourage this person to book? We all know that first impressions count, and placing an enquiry is often the first stage of a guest's journey. So what can we do to create a Moment of Magic at this stage? This webinar will explore how conversion of enquiries can be increased purely by simplifying the "sales conversation" and focusing on guest service above and beyond everything else. We will give some practical hints and tips on how you can increase enquiry conversion by showing a genuine interest in the booker, talking about how you can meet their needs using WOW words, and making it easy for them to book.

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Springboard Team Velo Challenge: London to Paris Cycle

Springboard Team Velo Challenge: London to Paris Cycle

21 September 2017 - 23 September 2017

London

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After Chris Froome’s inspirational message at the beginning of last year’s Team Velo Challenge, Springboard will again be joined by professional riders from Team Sky who will provide you with advice on cycling as a team, keeping yourself safe on the road, and how to train for endurance races, while also answering any of your questions. Springboard will be inviting bike mechanics to provide demonstrations on correct bike setups. This launch event comes ahead of the 2017 Team Velo Challenge cycle from London to Paris. Taking place from Thursday 21st – Saturday 23rd September 2017, Team Velo Challenge will bring people together to raise vital funds for The Springboard Charity. To join this event, please contact Robbie Laidlaw at Springboard: 0207 921 0420 / Robbiel@springboarduk.org.uk For more information about this event, please visit: www.teamvelochallenge.com

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