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Inside Hotels

The magical world of Glazebrook House; Heckfield Place; interview with Andrew McKenzie; Rudding Park Read more

Alex Kratena and Monica Berg announce Old Street TaTa Eatery collaboration

Award-winning bartending team Alex Kratena and Monica Berg are set to work with TaTa Eatery chefs Zijun Meng and Ana Gonçalves on a new project in Shoreditch’s Old Street in 2019. Read more

Oddfellows makes pledge to cut out unsustainable palm oil in city-wide scheme

Boutique hotel Oddfellows in Chester has become the first in the city to pledge to stop using products which contain palm oil from non-sustainable sources. Read more

Marriott’s Moxy Edinburgh to open in January

Marriott has confirmed that its new Moxy Edinburgh hotel will open in January with Fiona Mackenzie at the helm. Read more

Premier Inn to open its tallest UK hotel

Premier Inn is preparing to open what will become its tallest hotel in the UK, as well as one of its largest. Read more

Latest openings: Kutir, the Parrot, the Coach and more

A look at the latest restaurants, hotels, pubs and bars to open their doors Read more

Viewpoint: service isn’t a science, it’s an art

Demonstrating empathy and taking the smallest considerations into account really make the difference with guests, says Simon Numphud Read more

Diageo announce new sustainability and society roles

Drinks producer Diageo has announced the appointment of David Cutter to the new position of chief sustainability officer (CSO) and president of global supply and procurement. Read more

Minute on the clock: Andrew Mosley, general manager, Grand Brighton

Andrew Mosley is general manager of the 201-bedroom Grand Brighton hotel. He tells Katherine Price about overseeing the 154-year-old property’s recent multimillion-pound refurbishment and its growth as an indep ... Read more

Wake-up call: The finger of responsibility

Martin Cox explains the health and safety responsibilities of a hotel owner when on-site refurbishment or construction is taking place Read more

The loyal treatment: how technology can harness customer loyalty

Customer loyalty is the greatest challenge facing hospitality operators, according to The Caterer’s research in partnership with EPoS provider Lightspeed. Elly Earls finds out how to harness technology to addre ... Read more

Technology Prospectus 2019 – Revenue management systems

As revenue management systems become smarter, forward-thinking businesses can look forward to greater profitability and guests that come back for more. Rosalind Mullen reports Read more

Simon Rogan to launch two Hong Kong sites in first overseas development

Michelin-starred Simon Rogan is set to launch two new sites in Hong Kong in the chef’s first steps outside of the UK market. Read more

Hotel Cateys 2018: Sustainable Hotel of the Year – Cedar Manor

This year’s sustainable hotel of the year, Cedar Manor hotel in Windermere, has just 10 bedrooms, a 22-cover restaurant and 10 members of staff alongside owners Caroline and Jonathan Kaye. But what the team has ... Read more

Technology prospectus 2019 – property management systems

Property management systems can now automate and streamline nearly all of your hotel operations – and there are more advances all the time. Rosalind Mullen reports Read more

Technology Prospectus 2019 – Epos Systems

The most advanced EPoS systems on the market are geared towards automating all customer interaction, reducing mistakes and speeding up service, but the key to success is not to forget the human touch, as Elly E ... Read more

Technology Prospectus 2019 – How to attract and retain staff

Hospitality is catching on to the fact that there’s a new way to recruit and retain workers that can benefit both employees and employers alike. Elly Earls reports Read more

Hotel Cateys 2018: Human Resources Team of the Year – The Ned, London

The people and development (P&D) department at the Ned is responsible for some 850 team members. With responsibility for so many people, providing a happy working environment is the top priority for this nine-s ... Read more

Hotel Cateys 2018: Human Resources Manager of the Year – Lindsay Southward, Malmaison and Hotel Du Vin

Lindsay Southward joined Malmaison in 2013 with the aim of making people part of the management agenda. Five years on, she is the first people and development representative – and only woman – to sit on the exe ... Read more

Hotel Cateys 2018: Revenue Manager of the Year – Amy Ayers, Holiday Inn Winchester

It was an exceptional year for entries for the Revenue Manager of the Year, but in a remarkable field Amy Ayers stood out for her resourcefulness, dedication and ambition, both for Holiday Inn Winchester and fo ... Read more