Caterer and Hotelkeeper – 6999

FOOD & WINE NVQ

THE Academy of Food and Wine is mid-way through a Central London Training & Enterprise Council-funded pilot scheme to establish itself as a National Vocational Qualification (NVQ) assessment centre for food and wine service learning.

Conran Restaurants, the Halkin Hotel, the Hyatt Carlton Tower and Mount Charlotte Thistle Hotels are some of the 15 central London establishments that were selected for the scheme.

Each have provided one senior employee to train as an assessor and have identified other employees for NVQs in food and wine service. The Academy is also preparing a Food and Wine Service Assessor manual for the industry.

realistic training

Three Staffordshire organisations - Mercury Leisure, Tamworth College and Lichfield College - have joined forces to provide a realistic training and education centre for the county.

The 18th century Swan Hotel in Lichfield has been converted into a training centre with a public bar and restaurant. The inn will be managed by Tamworth-based Mercury Leisure.

Funding for the £1m project was helped by a £450,000 grant from the European Regional Development Fund. The initiative was also supported by Lichfield District Council and the county council.

customer service

The London Chamber of Commerce and Industry Examinations Board has been accredited by the National Council for Vocational Qualifications to award a Customer Service NVQ at level 3.

The Customer Service NVQ is designed for use byall organisations which are committed to improve and enhance their business performance through the quality and level of service.