Hoteliers are technological dinosaurs
The hotel industry has a dinosaur-like approach to technology, the Master Innholders General Managers Conference heard this morning.
Melvin Gold, director of hotels, leisure and tourism at consultants Pannel Kerr Forster, said that although some hotels made good use of technology, others did not.
"I don't see the sea change that is required and that gives some serious concerns," he added.
The conference took place today at the Savoy hotel in London.