Hotels improve services to business travellers

More than half (57%) of business travellers feel that hotel business facilities have improved in the last 12 months, a survey has found.

The American Express Corporate Travel Barometer also showed 58% of respondents felt in-room technology had got better.

Just more than half (52%) said security had improved.

Hans Lindh, head of hotel and restaurant industry, American Express Establishment Services, said: "Our survey indicates a promising step forward for the hotel industry.

"It is encouraging to see that hotels are working harder than ever to deliver better facilities to the business traveller."

He added: "Following last year's fall in the cost of hotel accommodation, international business travellers will increasingly focus on value-added services - and reward the hotels that provide them."

American Express surveyed more than 200 corporate travellers at the Business Travel 2004 exhibition, held in London in February.

Buy this week's Caterer magazine for more industry news and analysis