Need help to manage people efficiently?
In such a labour-intensive business as the hotel and catering industry, any help in managing the people within it is invaluable.
Managing People, the fourth in a series of Hospitality Managers' Pocket Books published by Butterworth Heinemann in association with Caterer & Hotelkeeper, will provide much help and advice.
Written by Michael Riley, lecturer in the department of management studies for tourism and hotel industries at the University of Surrey, the book provides a practical approach to applying management techniques in the 1990s.
As well as exploring the social and psychological aspects of people management, it also focuses on the economics of labour - labour cost, utilisation, labour market behaviour and pay.
It is aimed particularly at professionals within the industry who have responsibility for personnel and training, as well as being helpful to degree-level students.
Theories and administration
Divided into four parts, the first is called People at Work and relates the theories of behavioural science to work in the industry. Part two, Some Useful Techniques, focuses on personnel administration and labour utilisation.
In part three, Labour Cost Management focuses on the economics of the labour market, explaining skill levels, pay distribution, mobility patterns and conditions of supply and demand.
The final part is Managing at the Corporate Level and is concerned with the process of strategy and policy development and with the problems of managing managers.
Caterer & Hotelkeeper now has copies of Managing People available at the special price of £12.95. To take advantage of this offer, please return the form on this page together with your remittance (remember to include postage & packing).
We are also giving you the opportunity to buy the first three books in the Hospitality Managers' Pocket Book series - Marketing by Arnold Fewell and Neville Willis, Profit Planning by Peter Harris, and Successful Pubs & Inns by Michael Sargent and Tony Lyle - also at £12.95 per book.
About the series
The Hospitality Managers' Pocket Book Series, edited by Professor John O'Connor of Oxford Brookes University, is designed for managers in all fields of the hospitality industry.
Each of the books can be used as a concise introduction or a portable reference source for working managers. Emphasis is placed on practical techniques, and concrete examples that are relevant to the hospitality industry feature throughout.
No prior knowledge of the subject is assumed, and each book is written in an informal, accessible style.
