Scotland's budget hotels need to try much harder

01 January 2000
Scotland's budget hotels need to try much harder

Scotland's budget hotels and B&B's have a long way to go to achieve international standards, say MPs.

Sticky floors, price rises and poor service for the disabled in hotels were among the findings of the report on Scotland's tourism standards.

The Scottish Affairs Committee, made up of 11 MPs, said that while it was generally impressed with the overall level of improvement in hotels, not everything was as it should be.

One hotel gave a wheelchair-using committee member a standard room after it had assured the group that an adapted room would be available.

"There was one hotel with what can only be describedas sticky linoleum on the bathroom floor," continued the report.

Another hotel was criticised when its restaurant staff failed to cope with more than one small party of diners at once. At the same restaurant, bottles of wine were uncorked in the kitchen and brought to the table with the corks halfway in.

"We discovered that while Scotland's best ranks with the best in the world, the lower and middle end of the market has a considerable way to go before it reaches the standards of parts of Europe and North America," the report concluded.

However, Tom Buncle, chief executive of the Scottish Tourist Board, welcomed the feedback.

"We believe the conclusions and recommendations should be carefully considered by all those committed to raising standards," he said.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking