AI behind every great experience

In a sector where guest expectations rise daily, Access Hospitality’s integrated tech stack is designed to make service feel effortless, allowing teams to focus on moments that matter.

Operators lose 286 hours per manager per year to disconnected systems

Access Hospitality’s AI in the hospitality sector research shows that operators in the UK & Ireland lose 286 hours per manager per year switching between unconnected systems, and more than half miss upsell opportunities due to stock gaps. These are clear signals that consolidation and AI are now operational necessities.

Improve the guest experience with the right insight at the right time

Guestline PMS sits at the heart of hotel operations, connecting reservations, rate management and front desk workflows to give teams instant visibility and confidence in their decisions. That matters because 76% of operators say real-time, consolidated data would accelerate decision-making, especially during busy trading. With AI surfacing the right insight at the right moment, hotels can respond faster to demand without sacrificing service quality.

Turn real-time stock data into revenue opportunities

On the floor, Access EPoS helps venues prevent revenue leakage by pairing fast, reliable order capture with real-time stock intelligence. Their latest AI report highlights the cost of unavailable items: 56% of operators miss upselling moments due to stock shortages, and 60% of hotels cite stock as their biggest recurring issue. EPoS connected to inventory and procurement data ensures teams sell what’s in stock, protect margins and reduce manual checks.

Reclaim time with AI-assisted workforce planning

Scheduling is another pain point. However, Access Hospitality’s Rotaready software brings AI-assisted workforce planning that matches staffing to forecasted demand, simplifying rota creation, compliance and shift swaps. By eliminating manual duplications across systems, operators reclaim time and reduce labour waste-exactly where the 286-hour annual loss accumulates.

Streamline invoice processing time by up to 95% with AI

Procurement completes the cycle. With Procure Wizard, you can centralise supplier management, purchasing and invoice matching.  When integrated with EPoS, it provides a single, accurate version of stock. That’s crucial for the many businesses that report incomplete data and manual reconciliation as streamlined purchasing minimises errors and unlocks confident reporting that teams can act on.

Across the stack, Access Evo introduces AI features, from Copilot insights to automated actions, that quietly remove friction so hospitality services can shine. With 57% of consumers saying technology has already improved hospitality experiences, the goal isn’t to replace human warmth, but to provide the quiet, seamless tech that is quite literally behind every great experience.

Case study: Connected tech and AI driving ROI at the Castle hotel

For the Castle hotel at Taunton, managing operations with disconnected systems was “utter chaos”. By adopting Access Hospitality’s integrated tech stack, the hotel transformed inefficiency into seamless service. Starting with Guestline PMS, they gained real-time visibility across reservations and operations. Adding Access EPoS and Rotaready streamlined sales and workforce scheduling, reducing manual admin and improving labour cost control.

The game-changer? Access Evo, bringing AI-driven insights and automation. Access Evo empowers teams with predictive labour scheduling, automated reporting and instant answers via its Copilot feature, freeing staff to focus on guests. As CEO Nick Chapman explains: “AI isn’t replacing people; it’s helping us achieve more”. The result: smarter decisions, improved sustainability and measurable ROI in a challenging market.

With integrated systems and AI working quietly in the background, the Castle hotel can deliver exceptional guest experiences while controlling costs and boosting efficiency, proving that technology truly sits behind every great experience.