Front office manager

27 April 2005
Front office manager

What does this job involve?

  • Managing a team of receptionists and making sure the front desk offers a warm welcome, and a speedy, efficient check-in and check-out.
  • You may also be responsible for telephone sales. Even in large hotels, the department may take sales calls outside office hours.
  • Shift work and rota planning
  • Dealing with customers, particularly when they come to the desk to complain

What skills and attributes do I need?

  • Communication skills
  • A calm a level head in stressful and awkward situations
  • People-management skills
  • Organisation skills

How can I get this job?

There are a number of vocational courses available and many hotel companies offer training programmes for reception staff to gain the specific skills they require. These may include telephone skills and handling complaints.

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