Christmas is a mad-busy time in hospitality, but military-grade preparation combined with above-and-beyond staff commitment can make it a season of joy for everyone, says Robin Hutson
It’s easy, in the excitement, to forget how the mechanics of hospitality work over the festive period. Gone are the days when Christmas began at tea time on Christmas Eve and wound down after dinner on Christmas Day with a portinduced snooze in front of It’s a Wonderful Life. Now it’s a month-long bonanza that we love – but have to be prepared for, with an extra dose of team energy and cohesiveness.
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