The hoteliers’ lot is a complex one, laments Robin Hutson, requiring skills far beyond that of being just a ‘people person’
Everyone should know the ‘Qualities of a Hotelier’ poem. I am not sure who originally penned it or how long ago, but here is an extract (apologies to the author if not exact): “A hotelier must be a diplomat, a democrat, an autocrat, an acrobat and a doormat. He must have the facility to entertain prime ministers, princesses of industry, pickpockets, gamblers, bookmakers, pirates, philanthropists and prudes. He must be on both sides of the political fence and be able to jump that fence.
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