Technology is set to have a bigger impact behind the scenes than front of house over the next 12 months, with advances in artificial intelligence, property management and, of course, data
Clear tech strategies
"Once you know what your technology strategy is, you then need to know which applications are going to be carrying which pieces of information," he says.
"Where do I do my business, what knowledge do I have about my clients and where is it? If you have a clear strategy about your technology, you can make clear decisions. But if you don't know where your data sits, how to access it and with whom you're doing business, that's a problem."
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