Staffing and engagement: How staff impacts hospitality businesses
This report explores current sentiment around staffing and the challenges associated with recruitment and retention in hospitality. It highlights the widespread fears among operators of labour shortages, with the majority citing it as their top concern this year. The research, powered by CGA, also reinforces the importance of staff engagement, the value of great service and the importance of a diverse workforce to the success of any hospitality business.
This report explores operators' attitudes towards building back after the pandemic and Brexit, covering current performance and predicted consumer behaviour, as well as solutions to the staffing crisis.
Find out the key sustainability priorities of businesses from across hospitality, the areas they have already made progress, where they are partnering, investment priorities and targets for the future.
Discover the current sentiment around staffing among UK hospitality business leacers and the challenges associated with recruitment and retention in the industry.