Staffing and engagement: How staff impacts hospitality businesses
This report explores current sentiment around staffing and the challenges associated with recruitment and retention in hospitality. It highlights the widespread fears among operators of labour shortages, with the majority citing it as their top concern this year. The research, powered by CGA, also reinforces the importance of staff engagement, the value of great service and the importance of a diverse workforce to the success of any hospitality business.
What you’ll learn from this report
The importance of staff engagement
The value of good service to your business
How technology is changing the way staff work
Why we need more women in senior leadership roles
The time for making your business sustainable is now. Find out how hospitality's leaders are going green in this sustainability special.
Find out the key sustainability priorities of businesses from across hospitality, the areas they have already made progress, where they are partnering, investment priorities and targets for the future.
Discover the current sentiment around staffing among UK hospitality business leacers and the challenges associated with recruitment and retention in the industry.