Service with a smile 21 February 2020 Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
In this week's issue...Service with a smile Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
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The Caterer

Bad reception

25 May 2006
Bad reception

My husband and I stayed in a large, corporate hotel at the weekend and have to say how disappointed we were by the standards of such a high-profile international group.

We arrived to find one of the receptionists slouched on the reception desk. Both receptionists eyed one another before one of them caved in and reluctantly checked us in.

We had booked a non-smoking suite, but when we got to our room it clearly wasn't. We couldn't be reallocated as the hotel was, surprisingly, full. The promised "marble" bathroom was decked out with Formica; the toilet wouldn't flush properly; and the sofas in our "suite" resembled something from The Young Ones.

Thank goodness for the boutique hotels that take on these faceless, bland hotels. Unfortunately, there wasn't one to hand, but may they continue to roll out nationwide so that we all have more choice of places to stay.

Jubilee Gammon
Maidenhead, Berkshire

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