Third of British hotel guests ‘too polite' to leave chores to staff

20 August 2013 by
Third of British hotel guests ‘too polite' to leave chores to staff

A third of British hotel guests are too polite to leave chores to hotel staff and admit making the bed, tidying up, and washing tea cups before checking out of their room.

That's according to a new survey by Appy Hotel, reported in the Daily Mail.

The survey also found that around 10% of Brits said they would try to make a maid's life easier by avoiding wearing the hotel robe or using the tea making facilities.

And some British hotel guests said they would rather avoid face-to-face interaction with hotel staff if there is a problem.

Younger people in particular prefer not to trouble hotel workers, and 73% would rather deal with a problem themselves than ask for help.

A third of British hotel guests added that they would prefer to ask for help over the phone, or using a mobile or tablet app than speak to hotel staff in person.

Isabella Glendinning, of Appy Hotel, said: "The research really supports the classic British stereotype of a culture that is too polite to ask for help.

"While some of the findings reveal humorous and quirky behaviour traits, hotels can really help to make the guest experience more enjoyable by offering alternative platforms of communication."

TagsHotels and Careers
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking