Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Bully's Cardiff apologises for tweeting details of no-show

23 April 2018 by
Bully's Cardiff apologises for tweeting details of no-show

Bully's restaurant in Cardiff has apologised for posting the personal details of a no-show customer on Twitter.

The former AA Restaurant of the Year Wales tweeted the name, phone number and email address of a guest who did not show up for a booking for a table of two on Saturday night. The tweet has since been deleted and the two-AA-rosette restaurant has posted an apology.

The restaurant posted: "Apologies for last nights tweet guys. It was fuelled by emotion and for that we can only apologise profusely. Please remember that this is a family business run by passion and a strong community spirit. We're not a chain restaurant, we're an independent that loves what we do."

Speaking to WalesOnline, owner Russell Bullimore said: "I lose about 12 people a week who book, and it's about £40 per person. In a year it can add up to £50,000.

"I don't want to have to start taking money off people before they sit down, I want people to pay for food because it deserves it. "

The guest in question, Emily Quinlan, fired back on Twitter that she could not attend due to an emergency, and threatened to report the restaurant to the Information Commissioner's Office.

The restaurant's cancellation policy on its website states it requires guests to cancel at least 24 hours prior to a reservation, and failure to attend a booking will incur a £10 charge per person.

The independent restaurant has been operating since 1996, and moved to its current site in Pontcanna in 2009.

AA Hospitality Awards revealed >>

Toptable names 50 top French restaurants in the UK >>

Get The Caterer every week on your smartphone, tablet, or even in good old-fashioned hard copy (or all three!).

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking