The winners of The Caterer's 2023 Hotel Cateys were revealed on Monday night, with outgoing Whatley Manor general manager Sue Williams honoured with the Outstanding Contribution Award.
Williams is one of the most respected hoteliers in the UK. Since joining Whatley Manor from Cliveden House in 2016 she has overseen a major sustainability drive at the hotel and become a leading industry voice on green issues. She will step down from the hotel this month to take on a consultancy role.
Northcote managing director Craig Bancroft described Williams as one of the "greatest hoteliers in the true sense of the word".
He added: "A charismatic and forthright leader who leads from the front. She is genuine and sincere in all that she does and has achieved.
"Sue's decision to take on the sustainability narrative long before anyone else took notice was groundbreaking, but more her tenacity to see it through in the way that she has is nothing short of exemplary."
Exclusive Hotels managing director Danny Pecorelli said Williams was a "true leader of the hospitality industry" who had helped launch many people's careers.
Nominees from across the hotel industry gathered for the awards ceremony at the Park Plaza Westminster Bridge on Monday night.
The Ritz London took home two awards for its exemplary service, winning Front of House Team of the Year, while Ailsa Le Poidevin was named Front of House Manager of the Year.
South Lodge scooped the award for Sustainable Hotel of the Year, while Woven by Adam Smith at Coworth Park took home the trophy for Hotel Restaurant Team of the Year.
The hotel chef awards went to Michael Paul of Nobu Hotel London Portman Square (more than 250 covers); Will Holland at the Atlantic hotel (fewer than 250 covers); and Mathew Sherry at Number One, the Balmoral (Hotel Restaurant Chef of the Year).
Other individuals recognised included Eleanor Dimes from Lucknam Park, who was named Hotel Restaurant Manager of the Year; Jordi Vaca from the Grand, York, who won Concierge of the Year; and Gosia Oszkiel of the Grand Brighton, who was awarded Housekeeper of the Year.
Preston Laing, night auditor at the Hilton Aberdeen Teca, received the Extra Mile Award after his quick thinking saved the life of a guest who had gone into cardiac arrest.
The Caterer's 2023 Hotel Catey winners
Front of House Manager of the Year, sponsored by Caterer.com
Ailsa Le Poidevin, the Ritz London
Front of House Team of the Year, sponsored by Harri
The Ritz London
Conference and Banqueting Team of the Year, sponsored by Human One
Hilton London Metropole
Best Use of Technology Award, sponsored by Sky
Housekeeper of the Year, sponsored by P&G Professional
Gosia Oszkiel, the Grand Brighton
Sustainable Hotel of the Year, sponsored by Cano Water
Hotel Restaurant Manager of the Year, sponsored by Harri
Eleanor Dimes, Lucknam Park
Hotel Restaurant Team of the Year, sponsored by Matthew Clark
Woven by Adam Smith at Coworth Park
Food and Beverage Manager of the Year, sponsored by Britvic
Ross Clark, Waldorf Astoria Edinburgh – the Caledonian
Spa Professional of the Year, sponsored by Tork
Charlene Phipp, Pennyhill Park
Revenue Manager of the Year, sponsored by Profitroom
Doris Woehnl, Rosewood London
People Manager of the Year, sponsored by Caterer.com
Martin MacPhail, RBH Hospitality Management
People Team of the Year , sponsored by Stretch Recruitment
The Belfry Hotel & Resort
Concierge of the Year, sponsored by The Caterer
Jordi Vaca, the Grand, York
Hotel Restaurant Chef of the Year, sponsored by Brakes
Mathew Sherry, Number One, the Balmoral
Hotel Chef of the Year (More than 250 covers), sponsored by Bidfood
Michael Paul, Nobu Hotel London Portman Square
Hotel Chef of the Year (Fewer than 250 covers), sponsored by Bidfood
Will Holland, Atlantic hotel
The 2023 Hotelier of the Year, sponsored by Casna Group
Extra Mile Award, sponsored by Quadrant
Outstanding Contribution Award, sponsored by Karcher