Ben Walker

Business

Count the cost: how to manage ever-increasing business costs

23 February 2022 by

The perfect storm of price increases means operators are seeing things get dramatically more expensive. Ben Walker investigates how to balance the increase for customers whilst keeping costs down

Technology

Use customer data platforms to mine data at a granular level

23 February 2022 by

Hospitality venues can use CRM and CDP systems to understand their customers better, tracking website and social media movement and offering a focused view of guests’ wants and needs.

Can hospitality move to a four-day week? Staffing

Can hospitality move to a four-day week?

26 February 2021 by

A lack of work-life balance is often cited as a downside of working in hospitality, but[...]

The bright side of Brexit: operators and suppliers on the opportunities for UK business Business

The bright side of Brexit: operators and suppliers on the opportunities for UK business

25 February 2021 by

Love it or hate it, the United Kingdom has left the EU. We discover what positives[...]

Bright sparks: the operators leaving the big energy suppliers behind Business

Bright sparks: the operators leaving the big energy suppliers behind

15 January 2021 by

The UK is racing ahead with renewable energy, to the point where it’s now usually the[...]

Can't get the staff: the rules for hiring from overseas after Brexit Staffing

Can't get the staff: the rules for hiring from overseas after Brexit

18 December 2020 by

While recruitment might be the last thing on some operators’ minds, the new rules for EU[...]

Safety first: How housekeeping departments are adapting to the new normal Hotel

Safety first: How housekeeping departments are adapting to the new normal

31 July 2020

Housekeeping has now been elevated to maybe the most important service a hotel can offer, offering not just cleanliness, but customer confidence too.

The only way is UK: what's in store for a summer of staycations Hotel

The only way is UK: what's in store for a summer of staycations

15 July 2020

With potential restrictions on international travel and customers lacking the confidence to go abroad, operators are hoping that the UK’s domestic leisure profile will benefit from a surge in holidaymakers. Ben Walker finds out what’s to come.

The view from China: how have hotels coped with lifting the lockdown? Business

The view from China: how have hotels coped with lifting the lockdown?

14 May 2020 by

As the first country to experience the lifting of the lockdown, China acts as a test[...]

Sound affects: how music makes your business Business

Sound affects: how music makes your business

27 February 2020 by

The food on the table, the decor, the service – and the acoustics and music –[...]

Wake-up call – When a booking becomes a legally binding contract Restaurant

Wake-up call – When a booking becomes a legally binding contract

How to… reduce energy costs Foodservice

How to… reduce energy costs

27 March 2012 by

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

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