Ben Walker

Count the cost: how to manage ever-increasing business costs

23 February 2022 by Ben Walker

The perfect storm of price increases means operators are seeing things get dramatically more expensive. Ben Walker investigates how to balance the increase for customers whilst keeping costs down

Technology

Use customer data platforms to mine data at a granular level

23 February 2022 by Ben Walker

Hospitality venues can use CRM and CDP systems to understand their customers better, tracking website and social media movement and offering a focused view of guests’ wants and needs.

Business

Technology Prospectus 2022: how to centralise your data

24 November 2021 by Ben Walker

Business

How hotels can attract the event, conference and corporate travel market post-Covid

11 June 2021 by Ben Walker

Foodservice

Let’s do lunch: How workplace caterers are remoulding for the post-pandemic worker

14 April 2021 by Ben Walker

Hotel

Culture change: the female GMs finding opportunity in the Middle East

31 March 2021 by Ben Walker

Staffing

Can hospitality move to a four-day week?

26 February 2021 by Ben Walker

A lack of work-life balance is often cited as a downside of working in hospitality, but[...]

Business

The bright side of Brexit: operators and suppliers on the opportunities for UK business

25 February 2021 by Ben Walker

Love it or hate it, the United Kingdom has left the EU. We discover what positives[...]

Business

Bright sparks: the operators leaving the big energy suppliers behind

15 January 2021 by Ben Walker

The UK is racing ahead with renewable energy, to the point where it’s now usually the[...]

Staffing

Can't get the staff: the rules for hiring from overseas after Brexit

18 December 2020 by Ben Walker

While recruitment might be the last thing on some operators’ minds, the new rules for EU[...]

Foodservice

Marcus Rashford and the caterers feeding vulnerable schoolchildren

Footballer Marcus Rashford has been applauded for the work he has already done in protecting and feeding vulnerable children, and now it’s time to take his fight further, to combine his enthusiasm with caterers’ expertise in the campaign to end child hunger."

22 October 2020 by Ben Walker

Hotel

Safety first: How housekeeping departments are adapting to the new normal

31 July 2020

by Ben Walker

Housekeeping has now been elevated to maybe the most important service a hotel can offer, offering not just cleanliness, but customer confidence too.

Hotel

The only way is UK: what's in store for a summer of staycations

15 July 2020

by Ben Walker

With potential restrictions on international travel and customers lacking the confidence to go abroad, operators are hoping that the UK’s domestic leisure profile will benefit from a surge in holidaymakers. Ben Walker finds out what’s to come.

Business