Ben Walker

Technology

Workforce management: "It’s the ease of having everything at your fingertips"

26 January 2024 by

The latest technology works with your staff to create sympathetic shift patterns and make everyday tasks easier

Business

Spotlight on: Total revenue management

23 October 2023 by

One system to rule them all may seem like a tough quest, but new advances mean total revenue management strategies are easier than ever

Property management systems to improve guest experience Business

Property management systems to improve guest experience

04 August 2022 by

The latest property management systems could help you improve the guest experience and cut costs. Here[...]

Hotels turn unused rooms into co-working spaces Business

Hotels turn unused rooms into co-working spaces

28 July 2022 by

Business travel took a hit during the pandemic, but savvy hotels saw that renting out rooms[...]

Count the cost: how to manage ever-increasing business costs Business

Count the cost: how to manage ever-increasing business costs

23 February 2022 by

The perfect storm of price increases means operators are seeing things get dramatically more expensive. Ben[...]

Use customer data platforms to mine data at a granular level Technology

Use customer data platforms to mine data at a granular level

23 February 2022 by

Hospitality venues can use CRM and CDP systems to understand their customers better, tracking website and[...]

How hotels can attract the event, conference and corporate travel market post-Covid Business

How hotels can attract the event, conference and corporate travel market post-Covid

11 June 2021

How can hotels attract corporate clients in a post-pandemic world, and what is the future for events and conferences? Ben Walker discovers what services and processes business travellers are looking for.

Let’s do lunch: How workplace caterers are remoulding for the post-pandemic worker Foodservice

Let’s do lunch: How workplace caterers are remoulding for the post-pandemic worker

14 April 2021

Contract caterers are offering flexible contracts, quality food and new technology, working alongside clients to tempt employees back into workplaces. We discover the future for B&I catering.

Culture change: the female GMs finding opportunity in the Middle East Hotel

Culture change: the female GMs finding opportunity in the Middle East

31 March 2021 by

Although currently only 16% of middle and senior management positions in the UAE are held by[...]

Can hospitality move to a four-day week? Staffing

Can hospitality move to a four-day week?

26 February 2021 by

A lack of work-life balance is often cited as a downside of working in hospitality, but[...]

The bright side of Brexit: operators and suppliers on the opportunities for UK business Business

The bright side of Brexit: operators and suppliers on the opportunities for UK business

25 February 2021 by

Love it or hate it, the United Kingdom has left the EU. We discover what positives[...]

Bright sparks: the operators leaving the big energy suppliers behind Business

Bright sparks: the operators leaving the big energy suppliers behind

15 January 2021 by

The UK is racing ahead with renewable energy, to the point where it’s now usually the[...]

Marcus Rashford and the caterers feeding vulnerable schoolchildren Foodservice

Marcus Rashford and the caterers feeding vulnerable schoolchildren

22 October 2020

Footballer Marcus Rashford has been applauded for the work he has already done in protecting and feeding vulnerable children, and now it’s time to take his fight further, to combine his enthusiasm with caterers’ expertise in the campaign to end[...]

Safety first: How housekeeping departments are adapting to the new normal Hotel

Safety first: How housekeeping departments are adapting to the new normal

31 July 2020

Housekeeping has now been elevated to maybe the most important service a hotel can offer, offering not just cleanliness, but customer confidence too.

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

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