UK's motorway services poor, says report

11 July 2007 by
UK's motorway services poor, says report

Customers of the UK's motorway services have to put up with poor hygiene in eating areas and toilets and abysmal service from surly, unmotivated staff, a report warned today.

Although the services are improving, catering is still "uninspiring" and hygiene "a lottery", the AA study said.

It rated five out of six UK service stations either "poor" or "very poor" for their prices.

The survey of nine countries found a "small meal" was most expensive in the UK - £16.69 for a bottle of water, a cappuccino, a meat or poultry dish and a small salad.

That was ordered at Clacket Lane Services on the M25, which is run by RoadChef.

The bill was £2.65 more than in traditionally high-priced Switzerland, and more than Spain (£13.45) and Denmark (£12.09).

However, Martin Grant, chief executive of RoadChef, claimed the survey was "a heap of rubbish".

"The survey involves sending a couple of Germans around Europe," he told The Times.

"They've visited six in the UK, yet it's portrayed as something quite comprehensive and authoritative. But frankly it's a heap of rubbish that doesn't stand up statistically."

RoadChef sold to Delek Real Estate >>

Roadside operators deny sale rumours >>

Operators invited to respond to government changes to roadside restaurant laws >>

Roadside caterers face shrinking sales >>

By Daniel Thomas

E-mail your comments to Daniel Thomas here.

The Caterer Blog]( Catch up with more news and gossip on the Caterer Blog here
[Newswire For the latest hospitality news, sign up for our e-mail news alerts.
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking