Service with a smile 21 February 2020 Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
In this week's issue...Service with a smile Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
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The Caterer

Customers get first bottle of water free

17 August 2006
Customers get first bottle of water free

I was glad to see Bill Knott (Opinion, Caterer, 10 August, page 18) discussing the water issue.

We used to provide tap water on every table, but we found it was time-consuming, used a lot of ice, breakages and storage of jugs became a problem and it didn't really look right on the tables.

Now we give the first bottle of water free. Customers appreciate this, it's more convenient for us and tables with more than two covers tend to buy at least another bottle.

Ken Brown
Kencancook at Oaks restaurant, Walberton, West Sussex

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