Service with a smile 21 February 2020 Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
In this week's issue...Service with a smile Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
Read More
Search
The Caterer

Lucknam Park wins highest scoring accolade at Hospitality Assured Awards

29 May 2013 by
Lucknam Park wins highest scoring accolade at Hospitality Assured Awards

On-going improvements and consistently high service standards have earned Lucknam Park Hotel & Spa the highest scoring organisation accolade at the Hospitality Assured Awards 2013.

Claire Randall, managing director of the five-star, 42-bedroom hotel, collected the award at the Institute of Hospitality's annual lunch at the Lancaster London hotel, earlier today.

Lucknam Park was praised for recent developments including the introduction of a new kitchen vegetable garden, spa treatments and revised brasserie and breakfast menus.

The assessors were particularly impressed by the guest focus, positive atmosphere and commitment to all areas they visited, which was enhanced by a strong ethos of team work throughout the hotel and a highly effective management structure.

A total of five awards were presented, all which celebrate the achievements of customers of Hospitality Assured, which is the quality standard created by the Institute of Hospitality for customer facing businesses.

This year's awards were judged by Ufi Ibrahim, chief executive of the British Hospitality Association; Andrew Lockwood, associate dean and Forte professor of hospitality management at the University of Surrey; and Peter Ducker, chief executive of the Institute of Hospitality.

The full list of winners of the Hospitality Assured Awards 2013 include:

Highest scoring organisation: Lucknam Park Hotel & Spa, Colerne, WiIltshire
Highest scoring newcomer: Lancaster London
Most innovative use of the standard: The Belfry, Wishaw, West Midlands
Champion of the year: Harvey Morris, ISS Integrated Solutions, Telefonica UK
Team of the year: Hotel services team, Tees, Esk & Wear Valleys NHS Foundation Trust

St Monica Trust is highest healthcare scorer in Hospitality Assured assessment >>

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!