Agency workers at contract caterer Elior UK will receive training alongside permanent staff for the first time in an attempt to attract good temporary workers back to the firm year-on-year.
Paul Reynolds, HR director at Elior UK, pledged to extend a training programme, which focused on serving and presentation skills, to agency workers after he believed the same scheme helped play a major role in cutting employee turnover since its trial introduction last summer.
Staff turnover fell from 45% to 32% in the twelve months to April 2009, Reynolds said. If the same temps were encouraged to return to Elior each year during busy periods, the firm would save on recruitment and induction costs, Reynolds claimed.
Reynolds told Caterersearch sister title Personnel Today: "Based on the success of the scheme in trials on permanent staff, we believe we could get similar results from our seasonal and temporary workers by providing them with the training.
"This way we're more likely to have good temporary workers come back to work for us again in future, which leads to reduced recruitment costs and a better service for customers."
The training will begin in time for the busy summer period between May and September, where temporary staff are brought in to fill up to 95% of vacancies for some events.
Elior currently employs nearly 8,000 full-time permanent staff and about 4,000 casual and agency workers in the UK, with numbers increasing in the summer months.
This article first appeared inPersonnel Today
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