Keeping a tight ship and running a business responsibly is all about waste management. Operators have cottoned on to minimising the amount of energy leaking from the business; the volume of water down the drain; and the pile of rubbish sent to landfill. It not only gives them a steady stream of good PR material but also saves them money.
But what about wasted talent? The value of a motivated, well-trained and happy workforce might seem unquantifiable, but the firms that treat their employees like a sustainable asset would no doubt argue otherwise.
It's not just the cost of recruiting replacements for a transient workforce that needs to be considered, as Jane Sunley, chief executive of training specialist Learn Purple explains in the Power of Your People.
There's also the impact an employee's departure has on those that are left behind in terms of morale, not to mention loss of knowledge and experience.
We look at the ways in which hospitality operators are positioning themselves as sought-after employers for the industry's top talent.
The more savvy businesses out there are working hard to not only reduce staff turnover but also to develop and nurture the employees they already have - a symbiotic approach to people management. Happy staff with a clear progression plan will be unlikely to leave.
With research to back up the theory - for example, People 1st found that 53% of hospitality workers said training encouraged them to work harder - this is one strand of responsible operation that businesses can ill afford to ignore.
For more information, ideas and inspiration visit Caterer and Hotelkeeper's online resource at: www.catererandhotelkeeper.com/responsible-hospitality
By Janie Manzoori-Stamford
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