The happiness of staff is not just fundamental to retaining your workforce, but also for driving profitability, says Simon Numphud
In the AA Hotel & Hospitality Services' recent survey, it was deeply encouraging to see the extent to which the British public care about staff wellbeing when choosing a hotel. Showing that happy staff make for happy holidays, the study revealed that eight in 10 holidaymakers believe guest experience is improved if staff are well looked after, with 78% saying they would be less inclined to book somewhere they thought had poor working conditions.
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